Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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So far a great experience
So far I’ve had a great experience with Embrace Pet Insurance. We had a problem with our dog a few weeks ago with a foxtail going into her paw and had to take her to the vet to get it extracted. I followed the steps on putting in my claim and Embrace responded quickly.
Insurer: Embrace
By: Mike
This is an incredible company
Have owned many animals over the years and have used several different pet insurance carriers. Healthy Paws is by far the easiest and the best company ever. They are kind and caring and fast and easy. I wish them the greatest success because they've earned it.
Insurer: Healthy Paws
By: Sue
Great and quick follow up on all my claims.
Great and quick follow up on all my claims. Glad I chose trupanion.
Insurer: Trupanion
By: Tom
Trupanion AAA++++
Exceptional service and customer service. You don't see companies like this these days. Couldn't be more pleased.
Insurer: Trupanion
By: Matt
Convenient
It is wonderful that the claim is handled right when I am at the veterinarian office. It is not necessary for me to file the claim myself and wait for reimbursement. This is such a convenience. Thank you.
Insurer: Trupanion
By: Penny
Trupanion is so convenient!!!
Trupanion has always quickly reviewed my claims and provided detailed information about what was covered as well as providing direct deposit reimbursements very quickly! We are so happy with our insurance!
Insurer: Trupanion
By: Jill
Tremendous Service
Trupanion makes the claims process as simple as humanly possible. I have recommended, and will continue to recommend, Trupanion to all of my pet owner friends. Thank you, Trupanion.
Insurer: Trupanion
By: V.M.
Great Service, great company!
You are always prompt and attentive to my claims. Thank you.
Insurer: Trupanion
By: Adele
Adding more meds
I had to add another medicine to my dog's anticonvulsant treatment because of breakthrough seizures. I appreciate the ease of taking a photo of my dog's pharmacy receipt and simply submitting it. This leaves me free to worry about my dog and not my dog's costs.
Insurer: Trupanion
By: Nadine