Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Trupanion has always been promptly responsive
Trupanion has always been promptly responsive to my claims. I have never had any issues that didn't get resolved.
Insurer: Trupanion
By: Laurie
Trupanion has helped
Trupanion has helped with much of the cost in this difficult time. Our little angel is doing much better but still has awhile to see a full recovery. Without trupanion we couldn't t of given her the care she needed and we may have lost her. Thank you all who have helped us at trupanion and your support along the way!!!!
Insurer: Trupanion
By: Linda
Trupanion processes our claims promptly
Trupanion processes our claims promptly and pays them fairly. Our vet routinely submits claims for non-insurable items and Trupanion deals with it in a professional non-confrontational manner. I am extremely impressed and will insure all future pets with Trupanion.
Insurer: Trupanion
By: Lynn
Pets Best is a great company
During my policy renewal, I discussed my options with a representative. She was so helpful in providing options for coverage. I am happy with my new policy coverage. Pets Best Ins is a great company. Thank you.
Insurer: Pets Best
By: Laurie
Has always been helpful
Has always been helpful and paid in a short time!!
Insurer: Trupanion
By: Susan
Sometimes difficult to reach
I'm not sure if it is the best deal as far as pet insurance goes, and it seems a bit pricey, but the coverage has come through every time. Sometimes its difficult to reach a customer service rep on the phone.
Insurer: Trupanion
By: Jenny
I always recommend Trupanion.
I always recommend Trupanion. The staff is the best, claims processed quickly.
Insurer: Trupanion
By: Donna
I have been very pleased
I have been very pleased with Trupanion. Filing a claim couldn't be easier. They are quick to follow up and settle claims quickly as well.
Insurer: Trupanion
By: Diann