Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Great policy and helpful
Always reliable, happy with our sweet dog' policy. We did recommend you guys to our groomer and our mechanic. Thanks for your help with Vet bills, great help!
Insurer: Nationwide
By: Elma
Thank you for being there when we needed help.
Every one was very helpful when we needed help. Thank you again.
Insurer: Trupanion
By: William
Amazing Servicr
After researching pet insurance, we decided to go with Embrace through USAA. Our puppy ate a sock and thankfully we had insurance to help. Everyone in claims and customer service was incredibly responsive and helpful. Our claims were processed faster than I anticipated and it was a huge help! Thank you!! I will be recommending you to everyone!
Insurer: Embrace
By: Danyelle
Continually are ontop of sending emails on coverage...Fabulous coverage!
I have had my dog Bella for 5 years now. I have had absolutely no problems with submitting the VET bills to Embrace ! They are wonderful !!
Insurer: Embrace
By: Beverly
Always helpful
Always helpful, whether claim is covered or not. Thank you Trupanion!
Insurer: Trupanion
By: Emilie
Amazing experiences
I have nothing but Amazing experiences with their company. Even when I get information is not what a wanted to hear. Staff are professional, educated and informative!
Insurer: Trupanion
By: Ginny
Claims in a timely manner
Trupanion processes claims in a timely manner and if you ever have to call customer service, they are very friendly and knowledable.
Insurer: Trupanion
By: Joan
Communication with Trupanion is wonderful.
Communication with Trupanion is wonderful. Everyone I've spoken with is very polite and kind
Insurer: Trupanion
By: Kim