Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,088 total

Other Categories

Payment Experience 15,064

Claim Coverage 64,807

Customer Service 77,088

Price Satisfaction 23,540

Other 15,661

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60241 - 60250 of 77088 results

July 21, 2019

Misleading and disappointing

Difficult to say anything positive about the experience I’ve had with Nationwide thus far: it seems that each time I call to speak with someone the person is unprofessional and the connection is always poor. I never really get straight answers to my questions. Furthermore the coverages and the EOB we get for our claims don’t make a whole lot of sense. Things that should have been connected aren’t, and we find ourselves having to chase our vet office for additional documentation and information. Not a simple claim process, and overall disappointing.

Insurer: Nationwide

By: Liran

Useful

Verified July 21, 2019

Thank you trupanion

Good timely service better than other insurance company's LLP

Insurer: Trupanion

By: Jay

Useful

July 21, 2019

You guys make claims painless and easy!

I always recommend Nationwide Pet Insurance to my friends with pets because all my experiences have been so easy! The last thing you want to deal with when your pet is sick is a pesky insurance company and you guy are the opposite! I always get my money within 7 days :)

Insurer: Nationwide

By: Nicole

Useful