Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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a company as trusting and loyal as our furry friends!
Wisjing my own insurance policies along with great customer service could be this professional. they are there when you need a quick, concise answer at anytime day or night.
Insurer: Nationwide
By: Willner,
Peace of mind!
I have recommended Healthy Paws to many new pet parents. Don't risk thinking that something bad won't happen because IF it does, you have an excellent company in your corner committed to taking excellent care of your best friend. They even checked in on my pup to see how she was doing....that NEVER happened with the provider I used prior. I reviewed several companies before making the change and this was by far, the best decision and choice I've made. I'm a happy mom.
Insurer: Healthy Paws
By: Julia
EXCELLENT SERVICE!
I am proud to give this "10 Paws" review because Healthy Paws is an amazing company. It has first class customer service from the "immediate same day" response to claim requests, ongoing status followups, authentic personalized communications of concern for your pets to reimbursements within two weeks. Healthy Paws is in a class by itself because you can count on them to respond and deliver. I highly recommend Healthy Paws to anyone who truly loves their furry family member. Healthy Paws helps you give them immediate loving care.
Insurer: Healthy Paws
By: Valerie
Nationwide provides excellent coverage,/ major medical plan
Nationwide customer service via phone are always pleasant to deal with, helpful answering questions about coverage, especially when my dog had to go to Vet ER Center. They always send an email to me asking about how my dog is doing whenever I file a claim. When your claim is processed you get a explanation of the benefits of services that were covered. And it also tells why some charges were not covered. You get an insurance booklet so you can review what diagnoses or surgeries that are covered and approx amount that will be paid. This booklet also tells you what services are not covered.Various factor have to be considered like meeting the annual deductible. If you wish you can check online for your pet s 'patient portal to track any claim that you have filed. I would definitely recommend Nationwide.
Insurer: Nationwide
By: Louise
Well worth having insurance for our dog.
I’ve never had a problem with your company. When I send a bill to you I always hear right away through email. This is my second dog I’ve used the insurance on. It’s well worth it. They’re part of the family too!!
Insurer: Nationwide
By: Paula
Peace of Mind + Hassle-Free = Invaluable Pet Care Partner
I am thrilled with the quality and ease of service that Nationwide provides us for the pet insurance we purchase for our pup. Customer service agents are accessible, friendly and helpful, and all claims have been processed exactly according to our coverage. The simple fact that we don't have to think twice about whether or not to opt for medical care for Ogie goes beyond monetary value - it's anxiety-free peace of mind. Thank you!
Insurer: Nationwide
By: Kristin
Worry free process for claims and LOVE the electronic payment system!
Your process with claims submitted by the vet's office is quick, easy and worry free! Love the automatic deposit feature for reimbursements of our claim. Also, the quick response to questions that I submitted about the reimbursement via the "contact us" feature on your website.
Insurer: Nationwide
By: Gloria
Insurance that is REAL!
Excellent service and prompt payment!!
Insurer: Nationwide
By: David
Satisfied for over 12 years
I’ve been a faithful client for over 12 years and have always been impressed with the service I receive. I tell everyone I know that has a pet to buy your insurance.
Insurer: Nationwide
By: Noelle
Get a better picture reading software!
Since I purchased pets best insurance I have only experienced one easy time where the upload process went thru and didn't have me reupload the bill multiple times. Not a time efficient process until this is fixed.
Insurer: Pets Best
By: Gabriel