Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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TOP, TOP, TOP! Prompt, courteous and helpful!
I’ve been in the pet business for over a decade and have researched many different companies for pet insurance. Nationwide is without fail the best pet insurance in the market because it gives you the most flexibility! In addition, their processing claims is quite fast, and every staff member is empathetic and kind. Highly recommend!!
Insurer: Nationwide
By: Tania
We are so thankful for ASPCA Pet Insurance!
We are so thankful we have pet insurance through ASPCA! When our dog was injured we were able to focus on her getting better and knew ASPCA would help pay for the surgery. Recently our veterinarian has put our pup on daily medication. It is a huge relief that this is largely covered by our policy (Accident and Illness Coverage). Every time I call ASPCA, they always ask how she is doing and you can tell the Customer Service Representatives really care. We highly recommend ASPCA Pet Health Insurance to all pet parents!
Insurer: ASPCA
By: Kaleigh
Exceptional Service
Never a haggle, claims paid promptly, no complaints...and... my Golden is staying in good shape at age 13! I believe the wellness exams and her healthcare along the way has given her a very healthy life. Thank you for your service....and concerns.
Insurer: Nationwide
By: Judith
FIGO has been incredibly straight-forward and easy to use, while saving us a ton of money on vet bills.
We absolutely love FIGO. It is incredibly easy to use, very straight forward, and claims are settled very quickly. They have allowed us the comfort of knowing that we can take our dog to the vet whenever we think any little thing wrong is wrong, without worrying about the cost.
Insurer: Figo
By: Michael
Easy to file claims.
Great customer service. Quick pay claims
Insurer: ASPCA
By: Jan
disappointed in Nationwide Pet Insurance
very disappointed in service. I tried to upgrade my service for my one year old to the same plan as my other 2 year old pet (whole pet wellness). Only had one claim so far and I was honest and told them he was going to the vet for an ear infection check up. I was denied the upgrade because of a simple ear infection. Very disappointed and will be looking at other options.
Insurer: Nationwide
By: Keith
Easy claims submission and great turn a round in claims
Have had very little problems in the claims area. Angel, our dog, has had 5 surgeries on his knees and the claims were processed with no delay or questions. The remaining claims have been process fairly and quickly. We are glad to have the coverage. If there is any complaint I would like lower premiums and/or deductible, otherwise your policy is great.
Insurer: Nationwide
By: Thomas
This insurance has really been a blessing for us.
This has really been a blessing for my wife and I because we were sold a sick dog and Bella has been back and forth to the vet. Without AKC insurance we might have had to give Bella up something neither of us want to do
Insurer: AKC
By: Anthony