Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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I am very happy
I am very happy with the representatives that I speak with on the phone but the time it takes to get any response regarding a claim has become unacceptable.
Insurer: Trupanion
By: Jo
Agents are courteous and helpful.
Agents are courteous and helpful. Good staff.
Insurer: Trupanion
By: Michael
Always a good experience.
Always a good experience. Been working with Trupanion 15 years with no issues at all
Insurer: Trupanion
By: Darcy
So helpful and friendly
Everyone is always so helpful and friendly.
Insurer: Trupanion
By: Christine
Good staff.
Agents are courteous and helpful. Good staff.
Insurer: Trupanion
By: Michael
great People !
Great service and fast and efficient, and great People !
Insurer: Trupanion
By: Jim
have never had a problem
have never had a problem with trupanion and anytime I am on the phone or online they are supper friendly!
Insurer: Trupanion
By: Leslie
I am very happy
I am very happy with the representatives that I speak with on the phone but the time it takes to get any response regarding a claim has become unacceptable.
Insurer: Trupanion
By: Jo
I'm very happy with them
I have had Trupanion since Heidi was a puppy. I have never had any negative issues with them they have always been fair and handle my claims quickly. I'm very happy with them.
Insurer: Trupanion
By: Laurie
Trupanion is absolutely wonderful!
Trupanion is absolutely wonderful! Everyone is so kind and compassionate about my sick pet. They are so easy to work with and help put your mind at ease especially during stressful heart wrenching times.
Insurer: Trupanion
By: Angelique