Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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No problems at all
I've submitted at least one claim per pet this past year. I haven't had any problems at all. Response time was very quick and I was given updates via email every single time.
Insurer: Pets Best
By: Dana
The smartest choice
I'm always amazed at how well Trupanion takes care of my dog Hank and me. The smartest choice I made for my pup was to become a member of the Trupanion family.
Insurer: Trupanion
By: Marcy
Customer Service is great
Customer Service is great and timely review of claims
Insurer: Trupanion
By: Robin
prompt friendly service
I found my latest claim experience with Trupanion to be, as usual, very prompt, with their traditional courtesy and friendliness.
Insurer: Trupanion
By: Shirley
Lightning speed!!!!!
customer service was a pleasure to speak with. Resolved my issue with lighting speed!!!!
Insurer: Trupanion
By: Asher
My questions were answered
My questions were answered by friendly staff in a timely manner. Trupanion has met my expectations so far.
Insurer: Trupanion
By: Patricia
Positive experiences
Overall, I've had nothing but positive experiences so far with my communications with Trupanion. There was an issue with a claim we submitted several months ago but after a review/dispute, the adjuster was able to update the information.
Insurer: Trupanion
By: Aaron
Rates are affordable
Rates are affordable, everyone I've spoke with is friendly and goes above and beyond to help
Insurer: Trupanion
By: Marissa