Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Amazingly easy
Amazingly easy to submit my claim. Great service.
Insurer: Trupanion
By: Helene
Completely satisfied
I am and have always been completely satisfied with our decision to use Pets Best. We could not ask for any better to insure our fur babies. We have always received the best in service from them.
Insurer: Pets Best
By: Clara
Amazingly easy to submit my claim.
Amazingly easy to submit my claim. Great service.
Insurer: Trupanion
By: Helene
Short wait time
I like the short wait time to speak with customer service. He was courteous and answered all my questions.
Insurer: AKC
By: Liliana
Professional, polite
Professional, polite and courteous with a friendly demeanor over the phone.
Insurer: AKC
By: Jim
Thank you!
Amy was awesome! Thank you very much! Kathy
Insurer: AKC
By: Katherine
Always helpful
The people who work there are always helpful and explain things well. They are very friendly and a pleasure to deal with.
Insurer: AKC
By: susan
Thank you!
A big thank you to the pet insurance specialist who helped answer my questions and followed up on getting the information that was needed to process my claim. I had never filed a claim before.
Insurer: AKC
By: Alfred