Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Thankful for pet insurance.
Sadly our beloved Zoey had cancer. She was an amazing and loving part of our family. She is missed every second of every day. Your services have been valuable beyond belief. Thank you for always being there. Sometimes claims took some time, but there was never an issue. Finding claims was always easy, even for me!
Insurer: Nationwide
By: Jean
I have never been more pleased with a company.
We were skeptical at first about getting pet insurance. I have had friends that fight for months to get money back on claims. With Nation Wide we get our claims processed so quickly. I think our last check took 2 or 3 weeks and we got hundreds back. Every claim is so easy to fill out, fax in or submit online. you get an email in a day or 2 stating they received your claim. Next thing you know you get your 90% back after your deductible is met. They break it down in such a way anyone can understand and read the explanations. I have never had one issue with this company. Awesome job you guys! I just signed up for another year. I sleep better knowing my dog is protected in case of emergencies and also for regular vet check ups. I wish I could find a human insurance company this efficient!
Insurer: Nationwide
By: Rhonda
Satisfied
Very easy to understand/submit claims. Claims reviewed in a timely manner. Staff very nice and helpful when calling in for information.
Insurer: Embrace
By: SHARON
Relatively Simple, User Friendly Claims Process
After years of service would describe most experiences with Nationwide Pet Insurance as positive with reasonable response times.
Insurer: Nationwide
By: Doreen
So glad we found Trupanion!
Every correspondence I've had with a claim or just asking a question, has been very positive. So glad we found Trupanion!
Insurer: Trupanion
By: Terry
Satisfaction
Professional and smooth from the vet's office to reviving a check from Trupanion.
Insurer: Trupanion
By: Sheleen
Great Service
Smooth and easy. Submit and get reimbursed.
Insurer: Trupanion
By: Carolyn
Professional and accurate service
Professional and accurate service
Insurer: Trupanion
By: Joan