Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
Other Categories
Great and fast service.
NW is always there and processes claims quickly. Can you make the process easier? (on line, write-in claim form) so I can send an email with an attached, completed claim form and attached .pdf bet bill. I Submit my claims by email but I have to print out a form fill it out and fax it back to myself to send it in. Other than that I am very happy with Nationwide’s service.
Insurer: Nationwide
By: Theresa
Tobys Care with Nationwide
We are very happy with the care Toby receives because of Nationwide Pet Insurance. We have recommended Nationwide to many of our friends and neighbors. Keep up the great coverage.
Insurer: Nationwide
By: Jack
Best Pet Insurance Around
Our dog has had a mysterious bladder infection which has led to multiple vet visits, tons of expensive medicine and many rounds of testing. The only easy thing about this experience was the support we got from Nationwide - easy filing system, and consistent financial support when we needed it most.
Insurer: Nationwide
By: Lianne
Nationwide is amazing!
Nationwide continues to exceed expectations. They even follow up after a claim to check in and see how your pet is doing. Filing a claim is easy. You file it through the app, take a few pictures of the receipts and visit, and then submit. You even get reimbursed direct deposit to your bank account. I’ve seen them reimburse a claim in as little as 2 weeks!
Insurer: Nationwide
By: Bridget
Great service and care
Service is rapid. Claim filing is easy.
Insurer: Nationwide
By: Judy
Fantastic
I have always found their service to be very honest and caring - meaning I felt they cared about my animals.
Insurer: Embrace
By: Margarer
Cannot ask for more at difficult times
Our Husky was perfectly healthy, passing health test with flying colors. One day he suffered a sudden, acute prostatitis and abdominal abscess. He underwent emergency surgery but unfortunately he was too sick and ultimately passed away. During difficult times, having a pet insurance allow us to make quick and necessary medical decisions without worrying about the financial aspects too much. Although we cannot our dog back , but Pet Best's insurance claim process is fast and hassle-free. Thanks again for you great service! Will definitely use again.
Insurer: Pets Best
By: Phillip
No problems at all
I've submitted at least one claim per pet this past year. I haven't had any problems at all. Response time was very quick and I was given updates via email every single time.
Insurer: Pets Best
By: Dana