Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Beowulf claim for torn CCL.
Absolutely incredible insurance experience!! Helped us through things, made it easy and processed claims extremely fast.
Insurer: Nationwide
By: Grant
Difficult to work with! I have heard through asking around our pet neighborhood that Embrace should not be used. my vet said you
Difficult to submit claims. Does not want to pay. Asks the vet question after question. General Exam mouth and teeth normal. Needs Dental checked number 2...means normal for a dog 2 years old. The vet looks at whiteness, , tartar, and gums. My vet said this normal for a dog and not pre-existing. Do not get pet insurance from Embrace, you will be angry for all the time spent trying to get reimbursed and they do not know how to read claims. I am a QA person for healthcare and believe me they are getting fired!
Insurer: Embrace
By: Gail
Exactly as advertised!
Finally an insurance company with the customer’s best interest represented.
Insurer: ASPCA
By: David
Retired Dentist
Nationwide is the best pet insurance I have ever had. The company is prompt and extremely efficient in handling claims, and never questions the submissions I have made. I can't imagine using any other company than Nationwide for my pet.
Insurer: Nationwide
By: Dr.
Nothing but positive experiences
I have had nothing but positive experiences and ease-of-use with any of my claims so far since I have been a member. I wish every company was this easy to deal with
Insurer: Nationwide
By: Emily
Red is good
Great service. Payment processed in about 15 days. I do wish u could submit claims electronically
Insurer: Nationwide
By: Joseph
Excellent service and follow-up
We got great service and a very helpful follow-up call. Very impressed with all the staff I have spoken with. Thank you!
Insurer: Nationwide
By: Sarah
Easy!
Easy to use so far! I just wish processing time for claim and reimbursement was faster. Other than that it’s been great!
Insurer: Nationwide
By: Vuthy
Very satisfied and easy to make claims
I’ve only had the policy a few months and it’s been easy to file claims and get my reimbursements . Very happy with the plan so far
Insurer: Nationwide
By: Deborah
Great
We had rescued a pitbull and had gotten the insurance through our vet and it's the best decision we ever made. Our pit had sooo many problems but trupanion paid 90% of all her bills. There was an initial deduction per issue but if reoccurring no questions asked and we always received a check within the week. Their customer service is fantastic and you always talk to a person. They paid for the stay while recovering after surgery and when she passed they sent a card. Really can't say enough great things.
Insurer: Trupanion Canada
By: Dani