Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
All reps are great
All reps have been great
Insurer: Nationwide
By: Mary
It was such a relief to know we had the support of Trupanion in the care of our dog
The folks at Trupanion were most helpful in guiding me through the entire process as we prepared for our dog's surgery. Their genuine love for animals comes through with any consultation be it by phone or email.
Insurer: Trupanion
By: Patty
Slow pay.
I submitted a claim on 9/24, and as yet 10/9 has not been completed. Keep asking for additional info when i have sent already sent vet invoice and diagnostics. Seems they are just delaying processing the claim.
Insurer: Healthy Paws
By: Sandra
Awesome
Fair sensitive thorough caring and helpful in filling out forms
Insurer: Nationwide
By: Lucia
Thank you for making it so much easier to take care of my dog!
This has been a TOUGH year for us and our girl. The year began with a mast-cell tumor and 2 surgeries to eradicate it. Add several bouts of gastritis, another growth (happily benign) and follow-up ultrasounds to make sure the cancer hasn't spread. I am SO grateful to have insurance through Nationwide to help with the stress. You guys are helpful, kind and efficient. Everyone should have pet-insurance with you guys!
Insurer: Nationwide
By: Liz
Nationwide insurance is the Best pet insurance ever,, having it can save your pets life.
I tell everyone I meet with pet to get nationwide pet insurance because they do what they say. I highly recommend it. The staff is amazing. When a pet is ill or injured the period is very stressful. having Nationwide alleviates some of the stress and being able to speak to a knowledgeable and helpful person give a level of comfort knowing that you don't have to choose between paying the mortgage or rent and providing the care your pet needs. Apollo my Yorkie needed orthopedic surgery the cost was in the thousands, the plan I have chosen covered the surgery. Apollo is on his way to full recovery.
Insurer: Nationwide
By: Theodora
ASPCA Pet Insurance reimburses well, and fairly promptly.
ASPCA has paid the claims we have made for our labrador retriever. Customer service is friendly and helpful. I wish that ASPCA included neutering (spaying).
Insurer: ASPCA
By: Danielle
Amazing
Nationwides support was amazing and it allowed us to focus on Abby’s recovery. Thank you for being there for Abby.
Insurer: Nationwide
By: Sergio
First time
We just obtained this insurance for our new puppy. He is currently 4 months old. We recently submitted our first claim. It was easy to do online and the reimbursement came quickly.
Insurer: Nationwide
By: Tricia
Must-Have Insurance
This pet insurance has been an absolute life-saver. Last month, my cat had to be rushed to the hospital because he was suddenly vomiting, refusing to eat and straining to urinate. The ER vets diagnosed him with a urinary obstruction, which is apparently a fairly common issue for male cats and can be fatal if left untreated. Thanks to the ASPCA pet insurance, there was never a question of getting my cat the proper care he needed. That same day, his obstruction was cleared and he was admitted to the hospital for continued monitoring and observations. Submitting the claim was extremely simple and straightforward. The claim for his visit was submitted on 9/19 and completed on 9/26 - exactly a week later! I have only the highest praise for this insurance and would recommend it to anyone in the market for pet insurance.
Insurer: ASPCA
By: Alina