Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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As good as it gets
Wonderful client services, knowledgeable client service people. The only snafu was I didn't know there was a set amount for a wellness check and by buying Heartguard, this exceeded the maximum. Would have been nice to know what the max amount was-have it posted on the site.
Insurer: Pets Best
By: Lori
I will continue to recommend ASPCA to other dog owners.
Great response time, very helpful agents. Very pleased with the overall caring attitudes.
Insurer: ASPCA
By: Frances
Review
Over the years we've been satisfied with the way Nationwide has taken care of our claims and have had no complaints. As for Wyatt, at present he appears to be just fine and thanks for inquiring.
Insurer: Nationwide
By: arline
Best investment we've ever made.
Kaiser is our 5th Boxer throughout 39 years, yet the first we have gotten insurance for. Despite our best efforts, he unfortunately has needed to visit the vet more than the others. We couldn't be more pleased with the service we have received . We recommend to every pet owner we know!
Insurer: Nationwide
By: Debra
Accurate answers
It was close to a week after I got an explanation of benefits and I still had no check. Ashley assured me it was in the mail. It came the next day.
Insurer: Pets Best
By: Marilyn
Insurance for much loved pets
Very pleased with Trupanion's services very timely which is much appreciated. Thank you.
Insurer: Trupanion
By: Judy
Love this company!
I feel like I should be on your payroll for a often as I endorse your services!! Trupanion is a wonderful, kind, and helpful company that provides an amazing service! Thank you!!
Insurer: Trupanion
By: Rebecca
Excellent Pet Insurance Company
Very efficient and honest company.
Insurer: Trupanion
By: Pamela
Cody was so kind and patient
Cody was so kind and patient with me while I went through questions about our coverage for our boy's hospitalization. I recommend trupanion to everyone not only because of the incredible insurance coverage but also because of the wonderful people.
Insurer: Trupanion
By: Rebecca