Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Excellent customer service and efficient claim processing
I have been with Nationwide for two years now and I'm very pleased with the claims processing and customer service. The customer service is exceptional, the reps are professional, polite and knowledgeable. The few times I needed to contact customer service I was very happy with the conversations and results. I highly recommend using Nationwide for Pet Insurance, policy cost is reasonable and reimbursement is great and competitive if not better than other pet insurance companies.
Insurer: Nationwide
By: Suzanne
Insurance for Pets Better Than Insurance for People
It's worth every penny every month to know that my dog can always get exactly the treatment and meds he might need. Nationwide takes great care to check in with reminders when annual shots are due or to follow up after a visit to the vet for treatment. I have recommended this company before and will continue to do so.
Insurer: Nationwide
By: Carolyn
I'm so happy with my decision to buy this insurance
Nationwide Pet Insurance has been such a big help with Chloe's vet bills. I highly recommend due to ease of claims processing and customer service..
Insurer: Nationwide
By: Cari
Nationwide exceeded all of my expectations and really came through for our family when we needed help.
The customer service we received was excellent. The claims process was simple and efficient. I will recommend Nationwide to all of my pet owner friends in the future.
Insurer: Nationwide
By: Jason
Best pet insurance!
Having an English Bulldog is at times difficult with all their allergies and stomach problems. Nationwide has been so awesome for us. It's nice to know when you get the bill from the vet that there is some comfort because you have Nationwide Pet Insurance. Never had a problem with a claim in almost 3 years. Fast and easy to file. Thank you!
Insurer: Nationwide
By: Mike
Thank you!
Thank you guys for helping us through a rough time. Kintsugui is doing much better! His allergies are slowly yielding. Great customer service and super easy method to submit claims.
Insurer: Nationwide
By: Zhandra
Smooth and Efficient Processing
ASPCA insurance made it easy to file my claim and they processed the claim in a very efficient and speedy way. Very helpful along the way as well. I highly recommend them.
Insurer: ASPCA
By: Tina
Trupanion made our choice simple
Our Corgi - Dachshund, Archer, was walking funny one night and the next barely moving and shaking and whining in pain. I had no idea what happened. I tearfully took him to an emergency vet who referred me to a neurologist. We found that Archer had a herniated disc in his back, a common dachshund issue. However, his was pretty severe as he had lost deep pain response to his tail and potentially lost control of his bladder. The team of Veterinarians caring for him were great, but we’re 50/50 on if Archer would be able to use the bathroom on his own or wag his tail again. We were so stressed and scared. The surgery and care was estimated at over $10,000 and we might have a semi handicapped dog. It was an overwhelming! When we said we had Trupanion, each Vet we saw relaxed and told us that they were great and usually covered these things. We were relieved of a bulk of the financial strain because our surgical office agreed to do direct pay with Trupanion. As it turns out, a little less than a week after surgery, Archer has regained full mobility of legs, tail and bladder function. This was our first claim after having Trupanion for two years. There was someone to answer questions 24 hours a day and they paid 90% of our bills. We paid the deductible, exam fees, taxes and 2 fees for laser therapy. I can not recommend people have Trupanion enough. It’s much easier to budget an insurance bill monthly than plan for a $10,000 bill to pop up over the weekend. Thank you Trupanion (and my husband who insisted we insure everything important to us) for making our emergency health issue for Archer more about his care and less about finances.
Insurer: Trupanion
By: Suzanne
Excellent Customer Service
Excellent customer service. Easy to file claims. And their follow up is great. Very nice people to work with.
Insurer: ASPCA
By: ST
They don’t care about your pet like they claim.
My dog hit his 30 day waiting and we filed a claim and they rejected because they claim he was still in his waiting period. Oh did they mention in the disclaimer or waiting period section that it’s based on the time of enrollment or approval nope not listed that way. List as 30 day illness waiting period. Our puppy yes puppy needs more medical test and possible surgery and they are now labeling our puppy with a preexisting condition. I would never recommend this company to anyone.
Insurer: Trupanion
By: Jason