Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Nationwide has been amazing!
I was very skeptical about dog insurance. We have had Nationwide for almost a year and every claim has went smoothly.
Insurer: Nationwide
By: Lonna
Gone downhill fast
I've been a Healthy Paws customer for years. It used to be great, but the company got brought out by AON earlier this year. STEER CLEAR. Ever since the buyout my calls are getting re-routed to Indian call centers. The representatives on the other end of the line are not authorized to do anything and you waste 30 min on the phone with them trying to explain the situation. RUN, don't walk from this insurer. Sadly it's another typical story of a great business going down the toilet after getting brought out by a mass conglomerate. If you need more evidence look at the recent Glassdoor Reviews for Healthy Paws Pet Insurance.
Insurer: Healthy Paws
By: Ana
Happy with fast reimbursement
Good service
Insurer: Nationwide
By: Faye
We are so thankful for Healthy Paws!
Our sweet dog recently needed a cyst removed. She needed to see a specialist (or two) for tests and diagnosis. After surgery, she is on her way to being healthy again. The claims process was easy through the app, and all three reimbursements came very quickly. Having Healthy Paws let us focus on our dog instead of bills.
Insurer: Healthy Paws
By: k
he best pet insurance company , caring, efficient , jst wonderful
I can't say enough about this fantastic company. There are no claim forms, merely an invoice and diagnosis. Payment is in my mailbox in less than 10 days, no hassles. They care about the animals and check on their progress. They are perfect.
Insurer: Healthy Paws
By: Carol
CUSTOMER SERVICE IS THE BEST
What can I say you are the best in customer service thank you for all the great help I will stay with you as long as I am provided with the best service ever.
Insurer: Nationwide
By: Imelda
best service ever
very happy with all services, smooth transition when completing claim
Insurer: Nationwide
By: SUSAN
Grateful to Have Nationwide Insurance for my dogs!
This is our second year of having insurance and we were not really sure if it was a smart decision. It was THE BEST decision! The peace of mind that we have now for both our dogs is undeniable. Our oldest is a big klutz and what started as a bump on his leg turned out to be infection that lead to a few weeks of antibiotics and scrubbing his paw and follow ups, etc. Submitting the claims are easily done online and within days the money is deposited into my account that I set up electronically. Again, very easy! Customer Service has been great when I had a question regarding amounts.
Insurer: Nationwide
By: BETH
glad Nationwidecares
It"s nice to see that an insurance co is interested in how my pet is doing. Keep up the good work.
Insurer: Nationwide
By: Ann
#1 Pet insurance out there!
If you are looking for total coverage for your pet, then I would recommend Nationwide Pet insurance in a heart-beat. I was a long-time customer of VPI, which was acquired by Nationwide. Although a little pricey, it is well worth it as the "Whole Pet With Wellness Plan" is phenomenal. Using the "Vitusvet" phone application, you can electronically submit claims and get reimbursed within 48 to 72 hours. Their customer service is excellent.
Insurer: Nationwide
By: Krish