Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Easy to deal with.
Captain is doing fine - thanks for checking in on him. He was hurt and scared mostly because a Newfoundland got away from his owner on a walk and tossed him around until I could get the Newfoundland’s leash and pull him off. Was scary but captain was ok after a few days - just sore at first.
Insurer: Nationwide
By: Carolyn
Would not be without this coverage for my pet.
Excellent coverage, easy to work with and a great experience.
Insurer: Nationwide
By: Geralyn
Simple and efficient as it always is
Our Bodhi had diarrhea for two days straight and then started vomiting. It was a long holiday weekend so we couldn't wait for Monday. I was concerned about dehydration becoming an issue. So, as he didn't appear to be getting better, we decided to go ahead and take him to the emergency vet. The vet did a great job explaining our options and was thorough with the examination. She had some concerns that it might be an obstruction. We were sent home with some meds and told to observe Bodhi over the next few days. We changed his food and with the medication, he started eating again. He started going to the bathroom normally and stopped vomiting. He has been great over the last few weeks. The claims process was simple and efficient as it always is. Thank you!
Insurer: Pets Best
By: Jose
Fast processing time
They are always fast in processing claims. Much appreciated
Insurer: Trupanion
By: Tammy
Nick S.
Great company! Amazing service! Super easy claim submission and prompt reimbursement! Trupanion for everyone!!!!!
Insurer: Trupanion
By: Nikolay
The best pet insurance- the best!
As always Prompt And friendly
Insurer: Trupanion
By: Dr.
Very helpful with the questions I had
Very helpful with the questions I had
Insurer: Trupanion
By: Cara
Excellent!
I have had no issues with Nationwide while filing a claim. It’s quick and easy and usually I get my refund pretty quick.
Insurer: Nationwide
By: Stacey
Pet-focused; pet-friendly insurance
I have used various pet insurance companies. Nationwide is by far the best. The ease of use in submitting claims, simplified plans, and the fact that they don’t play games by changing your plan every year if you submit claims for your animals. They are ethical.
Insurer: Nationwide
By: R
I'm so glad I decided to get pet insurance in case of an emergency
Last year, our new German Shepherd Scout needed surgery to clear an obstruction (she managed to eat a couple rocks) as a young puppy which cost several thousand dollars out of pocket (and of course all the stress we went through before and during surgery). I figured it was time to look into pet insurance after this, and settled on Healthy Paws after looking at other options due to reviews and what was covered. Over the year various check-ups and medications were submitted (most which counted towards the deductible, and where others were not covered there was a specific reason provided as to why). Fast forward to about a year later, Scout suffered a very bad leg fracture and couldn't use her front leg as a result, and required serious surgery. Our worrying about her pain and well-being was bad enough, but when we were hit with the estimated bill ($5,000-$7,000) for surgery it was another punch to the gut. After surgery I submitted a claim to Healthy Paws, thinking in my head "I'm sure this will get rejected for some reason and I won't see a dime" and hoping to get at least something to help cover the cost of the operation and subsequent recovery costs. To my surprise, the FULL amount of my plan (80% of the surgery after deductible, over $4,500) was covered and promptly sent as a check. No arguing on the phone, no other action needed by me after sending the claim in...it was hassle-free and let me concentrate on our dog getting better (let alone helping us sleep at night due to the costs). Representatives also checked in with us to see how Scout was doing shortly after the surgery (yes, real people and not automated emails) and wishing us the best for recovery. This was very appreciated and made us feel much less of a 'number in the system' with an actual connection to the people handling our claims. I can't say enough what a huge relief this was financially and mentally. I hope to never be in this situation again but am so glad that we had the foresight to purchase pet insurance for Scout for just this kind of "what if" scenario. Previously I always thought pet insurance was some kind of scam, and maybe some people aren't as fortunate to have their fur-babies' conditions and problems covered, but I am so happy to have gotten coverage for Scout when I did.
Insurer: Healthy Paws
By: Christopher