Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Accurate answers
It was close to a week after I got an explanation of benefits and I still had no check. Ashley assured me it was in the mail. It came the next day.
Insurer: Pets Best
By: Marilyn
Insurance for much loved pets
Very pleased with Trupanion's services very timely which is much appreciated. Thank you.
Insurer: Trupanion
By: Judy
Love this company!
I feel like I should be on your payroll for a often as I endorse your services!! Trupanion is a wonderful, kind, and helpful company that provides an amazing service! Thank you!!
Insurer: Trupanion
By: Rebecca
Excellent Pet Insurance Company
Very efficient and honest company.
Insurer: Trupanion
By: Pamela
Cody was so kind and patient
Cody was so kind and patient with me while I went through questions about our coverage for our boy's hospitalization. I recommend trupanion to everyone not only because of the incredible insurance coverage but also because of the wonderful people.
Insurer: Trupanion
By: Rebecca
Courteous
Agent was courteous answered all my questions
Insurer: Trupanion
By: Faith
pleasant and helpful experience
Customer service has always been a pleasant and helpful experience. Haven't had to submit any claims yet, so wouldn't be able to give Trupanion a complete review.
Insurer: Trupanion
By: Caroline
Great with this experience.
Great with this experience. The last 3 experiences with my other dog were not satisfactory at all. After insuring two dogs both for 9 years.
Insurer: Trupanion Canada
By: Peggy
The best pet insurance you can count on
Your caring and coverage for our needs for Satchel have been invaluable. I have never had any issues of a negative nature with Trupanion. I truly appreciate your constant support and caring nature. I have recommended your company to everyone I meet who has a pet.
Insurer: Trupanion Canada
By: Diane
Trupanion experience
Fast requote and vets took care of everything for me. Trupanion paid them and I just made the percentage payment required. Easy and convenient and reliable.
Insurer: Trupanion Canada
By: Sue