Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Incredible
Incredible service. Thank you. This type of service is unheard of in this day and age. It was fast, and the first question asked when they called was about how my dog was doing!!!
Insurer: Trupanion
By: Paul
Outstanding Company
Trupanion is such a great company. They continue to impress me with their efficient, prompt service. I could not take care of my dog's health issues without their excellent coverage.
Insurer: Trupanion
By: Kathy
Great Pet Health Insurance
Office submitted claim.. no hassle .... support is great too!
Insurer: Trupanion
By: Paula
Great customer service great care great ease of online claims My only reason for not giving a 10 it's just difficult when things are pre-existing conditions but I get it that's insurance.
Great customer service great care great ease of online claims My only reason for not giving a 10 it's just difficult when things are preexisting conditions but I get it that's insurance.
Insurer: Trupanion
By: Heidi
I love pets best
I am so happy I found you! Your posses is so easy to use. You are fair and don't try to weasel out of claims like many companies do.
Insurer: Pets Best
By: Matthew
Excellent customer service, but it takes too long to process claims.
So far, I've been very happy with our plan. I'm grateful there is a Wellness Plan that includes all of Mickey's regular vet visits, shots and flea and tick meds. I'm also happy that it includes dental buy a vet, which can be very costly. My monthly premium went up by $16 and I'm not sure why. There was no explanation in the renewal. Customer service has been great. My biggest concern is that Claims can take up to 30 days. Sometimes, the money does not come through before I have to pay my credit card bill. I would like an explanation as to why my premium went up and how I can access the claims explanations online. Thank you!!!
Insurer: Nationwide
By: Laura
Amazing Service
My dog had to have emergency surgery, quite unexpectedly. While he was still under treatment and healing, I submitted my claim. Healthy Paws was quick to respond, and came through with resolving my claim in a very timely manner. I loved that they continually checked in on my pet's well-being throughout the process and his recovery. I'm so glad I invested in pet insurance with them, and would highly recommend them to all new pet owners. If only human health insurance was so easy to navigate!
Insurer: Healthy Paws
By: S
Awesome
You guys are absolutely awesome so glad we have you for our pet.
Insurer: Nationwide
By: Patricia
Best investment for our Roxie!!!
Nationwide has been a fabulous company to work with. I’ve only had to call a couple of times with questions, and they’ve been answered quickly. There is a clear 30-day turnaround from the time the claim is faxed through payment, and the 90% payment has been very helpful, given some of my dog’s issues.
Insurer: Nationwide
By: Kathy
Easy and quick
I wasn’t sure about getting Pet Insurance but I am so glad we did. Once I got the hang of making claims, it’s so easy! My husband and I are very happy with our decision. It gives us a little peace of mind.
Insurer: Nationwide
By: Jennifer