Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great Service
Although I am very disappointed at the large rate increase, I am overall very happy with the service I receive from Nationwide. Two of my dogs are insured with you. Unfortunately, I had dropped my insurance for my third dog back in May through you because of the large increase in my premium for him and I went with Embrace. It was a huge mistake. Their service is terrible and I have since dropped my coverage with them because they are so bad. My dog is now without coverage and I don't know what to do. I don't know if I should look into going back to Nationwide, or if I should look into another insurance carrier. I plan on staying with Nationwide for my two other dogs because of the lesson learned with switching over to Embrace. So, thank you for your wonderful service. I just wish that you hadn't changed your policies and the rates I had previously with you. But, keep up the good work.
Insurer: Nationwide
By: Kathy
Great insurance
Great customer car and wonderful insurance. They pay when you need it most. I highly recommend this company
Insurer: Nationwide
By: Pilsr
Nationwide has been wonderful!
Nationwide made the insurance aspect of my dog’s surgery so comfortable. Their level of communication and caring is the best!
Insurer: Nationwide
By: Joan
Always do a great job responding to claims
Nationwide has done a fantastic job with their coverage and claim responsiveness for our dog. Highly recommend!
Insurer: Nationwide
By: Nicholas
Thank you
A very Special Thank You for processing the claim in a timely manner for PepperToo. Thank God the knee surgery went well, however I never expected the costs to be so high. We are so glad for having the insurance policy with you. It was indeed one of the BEST decisions we have made with regard to our pets Healthcare. We are telling all our pet owners about your insurance experience.
Insurer: Nationwide
By: Nancy
Always Insuring With Nationwide
Nationwide has been quick with claims and has always been easy to contact. I will always insure my pets with Nationwide.
Insurer: Nationwide
By: Maggie
Love Nationwide!!
I love Nationwide Insurance! The ease of filing a claim and the method of how quickly they pay are just a few of the reasons.. They make me feel very secure knowing that they cover my baby Jac so well.
Insurer: Nationwide
By: Cindi
Does not cover anything and have to redo claims 10 times to get anywhere
Horrible. Customer service gives me the run around every time and never the same answer to the same question. They also do not seem very knowledgeable. Claims have to be redone 10 times bc there is always something missing even though I give them exactly what they ask for just to have them deny the claim and ask for something different. In the end it never really covers much bc the people paying out the claim are the same ones coding it.
Insurer: Nationwide
By: Lauren
Wonderful
Quick response & great service!
Insurer: Nationwide
By: Megumi
Review of Claim for Tucker Swim
Each time I have called Nationwide they have been so amazingly helpful, pleasant and courteous. The policy it self has been amazing and lifesaving for our dog. Unfortunately, we just had Tucker at the emergency vet last week again so I will be submitting another claim sadly, but having this insurance has taken away the financial burden and potentially tough decisions of whether or not to move forward with certain levels of care. I have talked this policy up to all of my pet owner friends. It has been a saving grace for myself and our family over the course of the past tough months with Tucker.
Insurer: Nationwide
By: stacey