Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Treats us well
You guys have always treated me and my fur babies very well. I'm so thankful I have your company to help protect my babies. Thank you.
Insurer: Pets Best
By: Connie
I received an eob that denied the shots on the bill I submitted but it didn't cover the rest of the bill which is really the part I need covered for emergency. Services. That should be better explained on the web and let customers know its pending
I received an rob that denied the shots on the bill I submitted but it didn't cover the rest of the bill which is really the part I need covered for emergency. Services. That should be better explained on the web and let customers know its pending
Insurer: Pets Best
By: Melina
Answered my question
Needed to inquire if meds were covered and were educated on places in the website to find if certain medications were covered. Thanks!
Insurer: Pets Best
By: Jeff
Fantastic company
I can never say enough great things about your company. You are truly amazing and a friend of pet owners. Thank you for your continued amazing service.
Insurer: Trupanion
By: Ray
Grateful Golden Owner
My dog was very ill, and ended up being seen at 4 vet offices, and was hospitalized at 3 of them. Even though Trupanion was new to 2 of the offices, the claims were paid without issue. I cannot thank the vets and Trupanion enough.
Insurer: Trupanion
By: Elaine
LOVE!
They were amazing in answering all my silly questions. I appreciate this company so much. I just really wish I could afford to continue on the insurance.
Insurer: Trupanion
By: Nicole
Penny Lane's Family
Always seamless. Claims are promptly paid and customer service is great.
Insurer: Trupanion
By: Monica
Trupanion is always prompt in handling claims
Trupanion is always prompt in handling claims for my two pups.
Insurer: Trupanion
By: Gail