Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Good coverage with options; ease of getting information.
How likely are you to recommend Trupanion to a friend or family member? 10 Why did you choose this score? Trupanion has always covered what I needed. And even more important, it is such a joy to call, have a real person answer, deal with the issue and be done. I always recommend Trupanion.
Insurer: Trupanion
By: Gayle
Awesome Pet Insurance!
I love having insurance for Hawkeye! You make it easy to file claims and response is quick.
Insurer: Nationwide
By: Adrianne
Embrace is the compassionate insurance company.
The folks at Embrace have always been compassionate, fair and professional in all of our interactions.
Insurer: Embrace
By: Shirlane
Awesome experience!
We were very apprehensive purchasing pet insurance but we’ve already had to use it 3 x with our 14-month-old lab and each experience was great! What we were told was covered in the beginning was with no small print brining any surprises.
Insurer: Pets Plus Us
By: Sheryl
Healthy Paws came through after my furbaby tore her CCL and had major surgery!
My fur baby jumped on my bed and completely tore her CCL requiring major surgery. I sent Healthy Paws all of her medical records and within 10 days they approved the claim and reimbursed me accordingly. I have 4 dogs insured with them and would highly recommend them. I have had my dogs covered since 2012 and wouldn't go anywhere else.
Insurer: Healthy Paws
By: Kathy
Easy claim process and quick payment
Recommended by my vet and company has lived up to her recommendation.
Insurer: Nationwide
By: Gail
A life saver!
My Blue needed emergency surgery I don’t know what I would’ve done if I didn’t have nationwide! They processed my claim very quickly and reimbursed me! Thank you Nationwide!
Insurer: Nationwide
By: Brenda
Great peace of mind.
Its' such a peace of mind to know that if an unforeseen illness or accident where to happen my little one will be taken care. I recommend Nationwide to everyone. The claim filling could not be easier. Customer service has been great the few times I have needed to call. Thank you.
Insurer: Nationwide
By: Vivian
It took 3 MONTHS to get my claim paid.
It took 3 months to get my claim paid. I am canceling this insurance.
Insurer: Pets Best
By: Francis
So glad I have Healthy Paws coverage!
I selected Healthy Paws based on a Consumer Reports article about how to shop for pet insurance that I found when my puppy first came home. Little did I know that this pricey dog I went all the way to Australia to buy would have a difficult to diagnose issue that, at 18 months, required a CT scan and very delicate, rare surgery. The CT and surgery cost most of $10K, never mind the previous ultrasounds and drug therapies that had been tried. I am so grateful that we had insurance. They don't pay for everything, but they sure a lot of the sting out of those big vet bills. The claim submission process couldn't be easier--login, attach a scan of the bill, maybe attach a copy of the medical record, and in a few days an email announces the claim has been processed and a couple of days later a check is in the mail. I am very happy with this company and SO grateful to have the coverage.
Insurer: Healthy Paws
By: Judy