Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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The best decision we made was going with Nationwide.
Oh my goodness, where to begin? Nationwide Pet Insurance saved us thousands!! Our dear sweet, 2 year old German Shepherd was neutered two days after Christmas. Five days later he became very ill. He was lethargic,, and wouldn't eat or drink. When his face and neck started swelling, and he was drooling, we took him to the emergency vet clinic. It was determined that he had gotten a nasty infection and the lymph nodes in his neck were abscessed . They told us had we waited too long, he would have died! They immediately took him to surgery and removed the infected nodes and surrounding necrotic tissue. It was a bumpy three months for our boy. It seemed like it was one thing after another for him, with daily hospital appointments, and overnight stays. He was on antibiotic injections for weeks! He's still not completely healed because of complications from his ordeal, but he's 80% better. He has a new norm, and we will deal with it. Nationwide has been behind us from day one., and I am so grateful for that. Their customer service is exceptional, and they stand behind their name They truly are an outstanding company and their Jingle rings true. Thank you Nationwide for providing us with excellent customer service.
Insurer: Nationwide
By: Shirlene
Great customer service.
Having Nationwide Pet Insirance has given me peace of mind. The customer service top notch and consistent. Thank you.
Insurer: Nationwide
By: Jetta
Thanks Nationwide!
I have been using Nationwide since it took over VPI pet insurance. I’ve had three dogs insured through them and as a veterinary technician I recommend them to all our clients! They are lifesavers!
Insurer: Nationwide
By: Lynn
Excellent response and service
This is an excellent company to work with. They are fast, efficient and responsive. I highly recommend them for insurance for your dog.
Insurer: Nationwide
By: Nancy
Grateful for pet insurance!
I am so grateful to have pet insurance and Nationwide has been fantastic to work with for the last 2 years. I find the claim process to be very easy. I rest easy knowing that my furbaby, Lola is well protected when she needs medical care, whether it's preventative or urgent.
Insurer: Nationwide
By: Kristen
Pets Best has been awesome
The entire process was extremely easy. Diesel became sick, bleeding in stool. Took him to the vets office that day. They did several test and gave his a shot and several medications. Three days later he was back to himself. I submitted my classes claim via the Mobil app, took about 2mins. I was notified my claim had been received and in review. Approximately three days later my claim was paid and a detailed statement was emailed to me. Pets Best has been awesome through both of my claims!!
Insurer: Pets Best
By: Louis
Whole process was easy
The whole process was very easy, All my questions was answered very well.
Insurer: Pets Best
By: Janet
You are the best
You are the best that happens for pets and owners
Insurer: Pets Best
By: Josephine