Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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I appreciate you!
I'm grateful to have you as my insurer. I appreciate that I can count on you to reimburse most reasonable costs. I do wish the reimbursement process could be a bit quicker and not through the bank you use which also take a few days for payment transfer to my bank. Thank you for your good customer service!
Insurer: Nationwide
By: sally
Great service, easy of submitting claim is very helpful
Thank you for caring, will always recommend your service
Insurer: Nationwide
By: Dave
One Recommendation
So far, Nationwide has been extremely good in reviewing my claims and payment. The one thing I wish would have happened is that when someone saw the issues with the claims they called and gave me some type of direction. At this point I feel he could have been diagnosed sooner by the vet and that some of his tests and time in between were not necessary. I didn't even know there were dog dermatologist, I wish someone at Nationwide could have given me just a little more guidance.
Insurer: Nationwide
By: Trudy
Kind and Caring
Nationwide claims were easily reimbursed however the online system To submit a claim was a little clunky. Nevertheless, they were caring and followed up with an email to see that my dog was doing better. That meant a lot. Thanks nationwide.
Insurer: Nationwide
By: Cindy
GREAT JOB
I definitely see the difference in the turn around time of claim reimbursement that I addressed before renewing last year. Thank you so much for hearing my concerns and addressing them!!
Insurer: Nationwide
By: Lorraine
Absolutely worth it.
Best decision I ever made for my pet.
Insurer: Nationwide
By: Sanjana
The Vet saved Chloe's life and Nationwide was very helpful with the financial burden.
Nationwide was great and very helpful.
Insurer: Nationwide
By: Thomas
Great Customer Service, Fast Claim response.
Embrace has great customer service. Very helpful, responsive. They are easy to work with. They have handled my claims quickly and fairly. I'm glad I chose them as my Pet Insurance Carrier.
Insurer: Embrace
By: Cynthia
VPI/Nationwide Insurance is the best investment
I'm so happy to be a part of this great insurance you offer. Bailey has been with you for 4 years now and it's a pleasure every time I submit a claim or need anything. Thanks for checking in on him. He is feeling better!
Insurer: Nationwide
By: Cheryl
The best pet insurance by far
Staff is very helpful claim process very easy and it covers just about anything
Insurer: Nationwide
By: Abby