Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Huge SCAM!!!
I am canceling my plan after 5 years of paying so much money to this scam of a company! I signed up when my dog was just a year and a half years old after I read such great reviews online! I started out paying $74 per month for a plan with a $250 deductible and slowly payments kept increasing until I was paying over $85 per month when I submitted my first claim when my dog was suffering from an ear infection- my claim was denied, stating there were missing files from previous vet clinic records. I sent many emails, with more documents and tons of proof he never suffered from ear infections! I sent copies of every visit documented at both clinics, and continuously arguing and denying their statements that this was a pre-existing illness! I finally received a cheque for $48 on my $380+ in vet fees. As I was very upset and had argued my point as much as possible, I called considering to cancel my plan. They convinced me to increase my deductible and pay lower premiums/monthly fees. I now have a plan with a higher deductible, and my monthly fees began at $48 with the changes made, but has quickly increased to over $54 per month over the year and I just submitted a claim for an injury my dog suffered to his knee while running at the Dogpark. We paid over $850 for xrays and diagnostics and again they have denied this claim stating pre-existing degenerative causes - how is an injury a pre-existing illness you scammers?!?! They are basing this on a visit to the vet when my dog was stung by a bee when he was a year old but the vet we had gone to quickly assumed he needed X-rays to determine the cause for swelling/inflammation because he’s obviously an idiot too and I refused and asked only to give the dog an anti inflammatory and he was instantly better the next day and I could see the bee stinger and therefore not a reason to make this a preexisting degenerative disease issue. I’m so angry for allowing myself to be scammed for 4 years of premiums When i could have put that money in an investment that I would have been worth a lot more to be put towards all the vet bills to date . They denied my coverage based on bullshit and I am canceling so I won’t be giving these scammers another cent! If you’re looking for pet insurance, this is not the one to choose! Don’t believe the fake reviews claiming how great they are! Trupanion is a HUGE SCAM!!!
Insurer: Trupanion Canada
By: Tanina
Fast and easy
I am very happy to have my fur babies insured through figo. Easy to file claims, pay, receive reimbursement and I can even track the status of my claim.
Insurer: Figo
By: Diana
Pets Best is affordable, easy to understand and always delivers!
After having a dog treated at the emergency clinic and paying over $1500, I immediately started reviewing pet insurance. I called Pets Best, actually talked to a person right away, and decided to try them. That was three years ago. And all three of my dogs are covered by them. Every claim is easy to file online, is paid within days and is easy to understand. I even recommended my daughter to them for her two dogs. I highly recommend them for your furry family!
Insurer: Pets Best
By: Shawn
Always the best
Always the best easy to file. Always responsive
Insurer: Pets Best
By: Nancy
It was perfect!
It was perfect! I am happy to be your client!
Insurer: Pets Best
By: Sofia
Satisfied customer
I recommend your company to everyone I know who has a pet. I have gotten at least 2 animals signed up with your company. I am a satisfied customer. Good work you guys!
Insurer: Pets Best
By: Simone
Pets Best supports me
I am 100% satisfied with Pets Best Insurance. As a matter of fact, I just told a pet owner in the neighborhood last night to switch to Pets Best if she wanted the best service for her pet. Pets Best has your support in giving your pets what they need and when they need it, without financial concerns. That was what Pets Best did for my precious one during her entire life.
Insurer: Pets Best
By: Fe