Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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You are AWESOME! BEST PET INSURANCE COMPANY!
Best customer service! Couldn't be happier with my choice for our beloved pet's insurance needs. Nationwide rocks! High five paws!🐶
Insurer: Nationwide
By: Maria
So Grateful for Nationwide Pet Insurance
I am so happy and relieved that I have Nationwide Pet Insurance for my little Lucy. She has been through quite a few things since we adopted her in August 2018, but having Nationwide Pet Insurance has brought us peace of mind during each experience. I wish I had Nationwide Pet Insurance for my last two dogs. I cannot truly express how grateful I am to have such wonderful coverage for my beloved furbaby. I can focus my attention on helping her get better instead of on the financial stress that comes with paying the vet bills. Thank you Nationwide!
Insurer: Nationwide
By: Nina
Having Nationwide insurance for our Nana =Peace of mind!!
Nationwide is very prompt at taking care of claims and has a very friendly, knowledgeable staff that helps answer any questions we've had.
Insurer: Nationwide
By: Becky
Great insurance
So far I have been very pleased with this insurance for my pet the ease of submitting the claims, and what is covered. Would highly recommend from what I see so far.
Insurer: Nationwide
By: Tammy
Very easy claim process, and extremely fast payment
I’ve submitted multiple claims for both of my dogs over the past 20 months, and have had nothing but very positive results with Figo. Super easy to file a claim using their app (<5 min), and the reimbursement is automatically transferred to my bank account within a few days. Very happy with this company!
Insurer: Figo
By: Michele
Amazing!
The ease of foiling claims is amazing, and the customer service is outstanding!
Insurer: Nationwide
By: Chrissy
Thankful for Nationwide
Nationwide is on your side. They delivered quickly and really helped alot
Insurer: Nationwide
By: laura
Claim Submission and Completion Time
Submitting the claim via email was extremely easy, but I think the ease of access on your pet portal could be better. I wish there was an easy electronic form to fill out and submit via the portal. That being said, my claim was processed in a timely manner and the reimbursement was more than I expected, and gratefully so. This is the best pet insurance that I have experienced!
Insurer: Nationwide
By: Morgan
Perfect insurance no hidden cost easy to submit.
Highly recommended. Easy to understand policy. No hidden cost/exclusions. Submitting claim takes 1 min or less via app
Insurer: Nationwide
By: Ginette
Happy with Nationwide Pet Insurance
We had a recent emergency with our Newfie that required a visit to the emergency vet, a bit of surgery, stitches, a night in the hospital and many meds. He is now fine and back to his normal life. Our pet insurance claim was promptly handled and I received my check covering the proper portion of the expense very quickly. Thanks for handling things well, Nationwide!
Insurer: Nationwide
By: Dru