Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Having Healthy Paws as our pet insurance was the smartest thing I have ever done!
Four years ago, we decided that we wanted to add a fur baby to our family. His name is Seamus. Being first time pet owners, we knew the first and most important thing was to get good pet insurance. Having done some research, we found Healthy Paws. They offer broad coverage and a reasonable monthly fee that we can afford. Just recently Seamus cracked two of his teeth chewing on a bully bone and had to have them removed! An unexpected cost like that can be stressful. It was comforting to know that Healthy Paws was there to cover 90% of the cost. We highly recommended Healthy Paws to pet owners. Submitting a claim is so easy and they are quick to reimburse us. We can't thank Healthy Paws enough for the personal touch. They always follow up by emailing to check on how Seamus is feeling.
Insurer: Healthy Paws
By: Jackie
Beyond happy
I’ve been a member of the healthy paws family for about a year: 4 months ago my 6 year old tabby started having chronic ear infections. We have been to 3 different vets with so far 10 appointments and 14 claims to insurance for visits and medicine. Healthy paws has made the process of submitting and filing claims so easy. Even reaching out via email to check on her wellbeing. When you call, the customer service team is so compassionate. I am very happy I chose them to be my kitties health care.
Insurer: Healthy Paws
By: Lauren
Best insurance ever. Wish my health insurance worked this easily.
I’ve had Nationwide per insurance now for 2 years going on 3. I’ve had to use it few times and so surprised how easy it was to file claim and follow up on claims. And Get reimbursed al fast. Amazing. Thank you.
Insurer: Nationwide
By: Maggie
Easy
It has been a pleasure with Figo. Claims are processed very quickly, and money into my account sometimes within just 24 hours of filing. Love Figo!!
Insurer: Figo
By: Sandra
Quick and easy
I used the app to submit my claims. I can’t believe how easy it was. The responses were quick. I’m really happy with my ASPCA insurance.
Insurer: ASPCA
By: Keva
Treat you like family!
I was so impressed by the claims process and also the customer service that I received when Otis was sick. They called to follow up after the claims process to see if he was OK, not to check in to see how they had done, but to genuinely check to see how he was doing.
Insurer: ASPCA
By: Tricia
Getting Nationwide for my dog was the best decision I ever made!
The people at Nationwide are friendly, professional, helpful, caring, and so far all of them have been pet parents so they understand.
Insurer: Nationwide
By: Karen
Very pleased with the prompt response to our claim.
We are very happy with the way Nationwide responded to our claim after Cooper's knee surgery. It was quick and easy.
Insurer: Nationwide
By: Irene
Outstanding
Hands down the best decision I could have made. This company is amazing. Not only have they made filing a claim incredibly simple but the customer service is top notch. They even checked up on my boy after a big surgery to see how he was doing. I would highly recommend healthy paws.
Insurer: Healthy Paws
By: Sky
Look no further! Healthy Paws is the BEST!
We could not be happier that we purchased a policy for our dog from Healthy Paws. Cuper has a chronic auto immune disease and horrible allergies and would have cost us a fortune if we didn't have insurance. Healthy Paws has been upfront about what they cover and don't and they have always surprised me by covering some things I thought they wouldn't, like probiotics and fish oil. We have been thrilled with their customer service and timely payments. You never know when you're going to get a dog that has a chronic problem and this has taken so much of the stress out of taking care of a sick animal. Our dog is happy and healthy and thriving and it's all because we can provide him the care he needs. We love it so much we got a policy for our second dog. I have nothing bad to say at all about them, it's all raves!
Insurer: Healthy Paws
By: Ann