Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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All I can say is that the best thing I ever did was get Penny insured with nationwide.
We Are so lucky to have had Penny insured with nationwide insurance. We were on vacation in Colorado for one month (October 2019). We were at a party where there was barbecuing going on, and a piece of hot coal fell onto the ground and Penny accidentally stepped on the hot coal, my husband had to take the piece of coal out from Penny’s paw because it was stuck in her paw. We could tell that she was in a lot of pain. The next day Penny’s paw was extremely swollen. We took Penny to a pet emergency hospital where they told us Penny had a very serious burn in her little paw. We been taking her to the emergency hospital every day to get her bandaged changed and to get her little paw soaked in medication. Nationwide has been fantastic in processing the Penny’s bills. If we had not had Penny insured with nationwide insurance, I don’t know how we could of paid all of Penny’s bills. Thank you nationwide for being so quick in processing Penny’s bills.
Insurer: Nationwide
By: Maria
Peace of Mind
I love the peace of mind that my vet will fax a claim and it all happens with little effort from me. I never have to worry about deciding whether I can afford a needed care option for my kitties. And the customer service is excellent!
Insurer: Nationwide
By: Maria
I love Pets Best insurance
Very responsive and easy to use.
Insurer: Pets Best
By: Dawn
Great product
Claims are processed quick, no issues with claims, process is simple, overall a great product
Insurer: Nationwide
By: David
Easy Claims
Easy to make a claim and customer service is excellent.
Insurer: Nationwide
By: Michael
Easy claim submission process, super fast resolution
Nationwide makes claim submission super easy and fast with auto-populated forms. They’re also very clear on what documentation is needed to go along with the claim form so it’s very easy to get exactly what’s needed from my vet. And the resolution on each one was also fast, love the electronic funds transfer option too!
Insurer: Nationwide
By: Andrea
Peace of mind and wonderful partner in caring for my fur baby!
Claims paid quickly and correctly , no questions asked! So comforting knowong my dog is covered.
Insurer: Nationwide
By: Deana
Nationwide is doing a fine job for us.
We use Nationwide because it has been there when needed. For example, when our Chihuahua, Herman, was diagnosed with pancreatitis, it turned out be a lucky thing for him. Our vet took x-rays and told us that Herman had to be treated immediately for the disease. However, x-rays revealed multiple stones that would have to be dealt with later. Our vet's office submitted a claim for the pancreatitis treatment that was processed and paid in very good time. In March of this year, Herman had the operation that removed 24 stones, Again, a claim for the operation were filed by our vet's office and paid promptly. That is what Nationwide is for and I recommend the company to my friends. We have two Chihuahuas, and we love both of them. Keeping them healthy is a priority, and we are glad Nationwide is their insurer.
Insurer: Nationwide
By: Mary
Glad I have insurance
I am so glad I had pet insurance for my 9 1/2 yr old German Shepherd after she tore her ACL and then had a surgical site infection. Filing claims and receiving automated payment was so convenient.
Insurer: Nationwide
By: Ellen
Excellent insurance, but unhappy with customer service.
Your insurance is phenomenal. I can't say enough good things about your insurance. Your customer service leaves a lot to be desired. Your insurance rates went up a ridiculous amount of money this year. It was absolutely absurd! If this wasn't such a good policy I would have immediately dropped the insurance. When I called to try to get some understanding about this outrageous increase the agent was borderline rude, and totally disinterested in my concerns. Basically, her attitude was that if I didn't like it either deal with it or cancel my policy.
Insurer: Nationwide
By: Delia