Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Awesome company to deal with
I signed Lily up for pet insurance back in July of 2019. Luckily, we have only had to use it for routine vaccinations and one minor illness. Coverage is excellent, payments are received fast once your deductible is met. I was in a panic one night after normal vet office hours and used the vet helpline which was very helpful. Lily is a very active 17 month old, it makes me feel better knowing that she has pet insurance with a reliable company in case of any emergencies.
Insurer: Nationwide
By: Shannon
Cant’ Get Any Easier
We discovered what it looked like a cyst under his jaw. Took him to the vet, got seen and treated with antibiotics. After meeting our annual deductible, his visit and treatment was covered at 90%. The claim submission was easy, it was reviewed and approved within a week or less; and the credit was electronically deposited within a day of approval. Thank you for the promptness.
Insurer: Nationwide
By: David
I will never have a dog without Nationwide being by my side!
Everything about Nationwide is perfect! My dog was diagnosed with Addison's Disease and you have always paid and have never given me any trouble about paying. I was worried at 1st, but have been pleasantly surprised on how soectacular you have been.
Insurer: Nationwide
By: Alesha
Signing CoCo up with Nationwide Pet Insurance was the best thing I done for her.
I would and have recommended Nationwide Pet Insurance to others. The pet care and ease of use is second to none. I don’t know what I would have done had Nationwide Pet Insurance had not had our backs. I cannot Thank You enough.
Insurer: Nationwide
By: Cynthia
I wish I would have done more research into finding a pet insurance!
We have a English Bulldog and before getting him we knew to get insurance due to their health problems! We chose Nationwide by word of mouth. It seems to pay on the small claims ok but we have sent claims in for some higher dollar claims and seems it takes the 60 days to review and we have not got reimbursement on those as of yet??? We always have to send the vets notes for additional information which is fine but just prolongs the process. We always pay our 50.00 every month but seems when its time to pay on big claims example eye surgery Nationwide not so willing to help! Another example is our English Bulldog had descending testicles and also cherry eye and Nationwide said both not covered (400.00 charge) after our vet wrote extensive letter explaining these surgeries where necessary still NO payment! We have just filed a 586.00 claim and a 680.00 claim for two separate eye surgeries so we will see how they pay on these!
Insurer: Nationwide
By: Marsha
Nationwide is the best
Nationwide always checks in to see how max is doing and has never given me an issue with my claims. They are timely and I am so happy with them.
Insurer: Nationwide
By: Bridget
Very Satisfied with Nationwide
Filing a claim with Nationwide is super easy, and they are processed in a quick and efficient manner. I'm happy to know my dog and I have their support.
Insurer: Nationwide
By: Alicia
OVERALL I AM SATISFFIED WITH NATIONWIDE
YOU HAVE BEEN VERY PROMPT IN SERVICING MY CLAIMS.
Insurer: Nationwide
By: Lee
My claims have been handled promptly and customer service has been very helpful.
My ongoing interaction with this company has been positive. The agents are friendly and helpful. My claims have been handled promptly and correctly. I am happy with the service from Pets Best.
Insurer: Pets Best
By: Beverley
Practice What You Advertise
It has taken them two months to process my claim. They have denied tests pertinent to the discovery and treatment of my cat's aggressive mammary cancer, despite advertising they cover all cancer illness and treatment.This company doesn't treat your pets with respect, they want to get as much money off of you while your at a critical point in your pet's life.
Insurer: Pets Best
By: Jolene