Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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AKC is the best insurance for your pets
My dog, Prince Nemo was diagnosed with Cushing disease this year. I am so happy that I signed up with AKC Insurance. Prince will be 10 years old in June. He's getting older but I love him and I will do what I need to do to make his life long and comfortable. I don't want him to suffer. Without AKC Insurance I don't know what I would do. They pay most of the bill and they pay within 30 days. I don't have to worry. Thank you AKC.
Insurer: AKC
By: Jacqueline
Pets Best is the best decision
Pets Best is the best decision we made for our pets. The coverage is outstanding and the customer service agents go above and beyond every time. The process for claims is easy to understand and follow. Also, when our pet passed you automatically closed his account after the euthanasia claim was submitted it was a relief not to have to think about it. Finally we really appreciated the sympathy card sent. I'll say it again. You are the best!!
Insurer: Pets Best
By: Jolene
It's very easy to submit a claim online
We appreciate your help with our claims and in helping ease the process. It's very easy to submit a claim online especially when the documents you need can be easily uploaded through your website.
Insurer: Pets Best
By: Barbara
Service is outstanding
The service we have received over the years has been outstanding. Whenever I have called, your associates have been friendly, helpful, & have always made me feel that my 2 little dogs & I were very important.
Insurer: Pets Best
By: Sherry
Best investment we have made
We have made numerous claims since November 2018. Each of them have been handled accurately and promptly. We have already recommended Trupanion to several friends.
Insurer: Trupanion
By: Linda
Great Trupanion Service
Very pleased with Trupanion service. Claims taken care of quickly and clearly explained. No complaints at all.
Insurer: Trupanion
By: Megan
Mixed message from Trupanion
My claim was excepted then denied over a one time medication that was given to our dog so the doctor could figure out what was wrong with our dog. Was very confusing and annoying to be given different answers by different Trupanion employees.
Insurer: Trupanion
By: Dana
So easy!
Claim was done by the Vet staff for an ear problem and received a very quick response
Insurer: Trupanion
By: Julie