Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great caring folks got reimbursed without problem
Great and caring folks. Went out of their way and reimbursed very fast.
Insurer: Healthy Paws
By: Aruna
Worth every penny.
Nationwide has made submitting a claim so easy. Fill out a couple of things, take picture of invoice, and submit. This is my first dog to have insurance and it is worth every penny. When the vet is describing what he needs to do to remove a grass awn that has pierced through her gums, I could concentrate on what had to be done and not worry as much about the cost.
Insurer: Nationwide
By: Sherri
Confused by the Nationwide email I received
I received an email asking how my dog, Buster, was doing after his latest visit to his vet. What I found odd in your email was that the fact that you stated, "We're glad we could help out with the cost of the visit!" WE paid for that visit through the payments you collect every month from us. I thought your phrasing was presumptuous and truly poorly written.
Insurer: Nationwide
By: Liz
Easy to file and very quick to receive reimbursement
I love how easy it is to file my claim and how quickly I was reimbursed, I got my payment within two days.
Insurer: Nationwide
By: Michelle
Best Company
Outstanding service and claims processing.
Insurer: Trupanion
By: Karin
Fast service
Always flawless quick turnaround time. Thank you!
Insurer: Trupanion
By: Ellen
Immediate response!
Immediate response!
Insurer: Trupanion
By: Elizabeth
Always happy to be a Trupanion Customer!
This is not the first time I have to use Trupanion. It is always a pleasure great, fast, service. I almost want to change my health insurance to Trupanion!
Insurer: Trupanion
By: Sandra