Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
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Haven't Let Me Down Yet!
I am really impressed with the way each claim has been evaluated and paid but wish they were more current and timely in their processes. It would be nice to be able to file a claim from their website instead of a third party app but overall I am grateful for this service and tell everyone I know how valuable it has been and the peace of mind that it provides my family.
Insurer: Nationwide
By: Danielle
Easy!
I've had an easy time making my claims for Ruffio with you! You've been most helpful!
Insurer: Nationwide
By: Jennifer
Convenient and easy
It was really easy to file the claim using the mobile app. While the processing time could be improved a bit. overall experience was really good. Accepting payments is easier too. You don't have to wait for the check in the mail, you can accept online payments.
Insurer: Nationwide
By: Sujay
Awesome
The underwriters reviewed Luigi’s case and a thorough and professional manner and really provided excellent coverage for his gastrointestinal problem as well as his prior surgery this year. They truly went above and beyond and we are very appreciative. We have recommended nationwide to every pet owner we encounter
Insurer: Nationwide
By: Lucia
hate the high deductibles, but love the peace of mind.
same opinion as above
Insurer: Nationwide
By: Christine
Nationwide is the BEST Pet Insurance EVER!
Chloe has been a sick little pup from the beginning, starting with worms. She has two bad knees that I'm trying to hold off getting on operation on, digestive issues that give her diarrhea and make her throw-up. She also has anxiety issues. But every time we take her to the vet, I know I won't have to worry about hassles with her insurance. Nationwide's claim's team has been excellent. I upload the bill and explanation of service and I immediately receive a confirmation email. A few weeks later I receive an email to obtain a status on my claim and the next thing I know, there's a check in my mailbox. With all the health issues I have to worry about with Chloe, it's sure nice to know I don't have to worry about the insurance.
Insurer: Nationwide
By: Lisa
Trupanion Service Review
Our cockapoo has gastrointestinal issues and requires regular checkups and bloodwork. The service provided by Trupanion has been exceptional. Filing claims is very easy and a full explanation of claim calculation is always provided. Selecting Trupanion as our insurance provider has been one of the best decisions we have made! Thank you.
Insurer: Trupanion
By: Kim
Peace of Mind
I love having healthcare for my girl. It gives me such peace of mind knowing that I can give her the best possible care and not worry as much about the financial part. The claims are fast and easy, completely stress free. I'm very happy with Nationwide and if or when I get another pet I will 100% be insuring them with the company.
Insurer: Nationwide
By: Jessica
Quick & Efficient
Awesome. Fast & seamless process. Quick reimbursement with zero issues.
Insurer: Nationwide
By: Morgan