Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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VERY HAPPY WITH NATIONWIDE ....SO GLAD WE HAVE PET INSURANCE ...
I have been a customer with Nationwide for many years .... claims are easy to submit ...if I have to call with a question, a friendly voice is always there. A year ago my dog who was only between 2-3 yrs old, all of a sudden could not put weight on one of his back legs. He needed knee surgery. It was very traumatic and scary for us. Nationwide was there for us and they processed our claim quickly with no hassle .... he needed laser treatments on his knee to promote healing and again no hassle. It has been a year and Milo is doing great -running around !! Thank you Nationwide.
Insurer: Nationwide
By: Eileen
Literal Life Saver
Most clinics connect automatically, and there are apps (along with their website) that make submitting claims online a breeze! Pet sickness, especially young puppy sickness is one of the scariest family experiences there is. Having a good insurance company behind you brings relief during sick times and one less major thing to worry about during even healthy times (and coverage for care during healthy, routine times are awesome as well).
Insurer: Nationwide
By: Leo
Always happy wtih the service provided
We have been using Nationwide Pet Insurance for 12 years and have never had any issues. If we have any questions or concerns the staff at Nationwide Pet Insurance always has answers and helps us as quickly as possible. Not sure what we would do without this coverage for each of our furbabies. Anytime we see someone in our neighborhood that has adopted their own furbaby we immediatley tell them to get a harness and not a collar and GET NATIONWIDE PET INSURANCE!
Insurer: Nationwide
By: Lise
Quick and painless!
My dog recently needed TWO root canals and I don't know what I would have done if I didn't have Nationwise Pet Insurance. It was super easy to submit my claim and I was surprised by how quickly it was processed. Customer service was great when I called to ask a few questions and overall I am super happy. Thank you for helping me get Bear the proper care he needed!
Insurer: Nationwide
By: Erin
Quick Payment Turnaround
Thanks to Nationwide for a quick turnaround (4 days) in issuing a check for the $1,500+ bill I had for a recent operation on my golden retriever. It is nice to know that a check was wired so soon after the operation. This definitely helped with getting the bills paid and let us concentrate on getting our boy feeling better.
Insurer: Nationwide
By: Michael
The claim system is really easy to use and the turnaround is really fast
Nationwide makes it fast and easy to submit a claim. The benefits explanation and the payout happens really quickly.
Insurer: Nationwide
By: Darla
Worth every penny
This is the first time I have ever used pet insurance. With an older cat, it has come in very handy. The claim process is easy and I have received reimbursement very quickly with no hassles.
Insurer: Nationwide
By: Cindy
Excellent service
Excellent service!
Insurer: Nationwide
By: Cynthia
Indy had a rough week, luckily we had the insurance to help offset the cost to get him back on track.
The claim process was easy and reimbursement was fast.
Insurer: Nationwide
By: Allen
The BEST!
I cannot begin to properly describe what Healthy Paws has meant for us. Not only have we saved upwards of $12,000 in the past 5 years, we have piece of mind knowing that our beloved pets are covered in emergencies, we don't have to choose life or death. When one of our dogs was diagnosed with cancer and ultimately passed after 10 months, we were given condolences and personal notes. I cannot thank them enough for their care and concern.
Insurer: Healthy Paws
By: Kate