Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
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Speedily sent me the wellness check
Part of my recent wellness claim was eligible for applying towards deductible. Pets Best opened up a separate claim for me, applied the deductible and also speedily sent me the wellness check. Thank you!
Insurer: Pets Best
By: Julie
Handled both claims beautifully
I had to take my cat Lambchop to the vet twice for completely different issues. I lost the first invoice and had to obtain another copy so ended up submitting two at once. That didn't even phase the professionals at Pets Best. They handled both claims beautifully at the same time, explaining fully why certain services were not covered and giving prompt reimbursement for those that were. I was notified of the process the whole way through.
Insurer: Pets Best
By: Cynthia
Highly satisfied
Submitted a claim for surgery for retained baby teeth. There were a few things I had done that weren't covered so they did a separate breakdown for those which was very much appreciated! There was a thorough breakdown of each cost and reimbursement and I was highly satisfied.
Insurer: Pets Best
By: Emily
Could not be happier
I did a ton of research before picking a company and could not be happier with my decision. Having insurance with Pet's Best has given our family peace of mind we can afford to take care of our Great Dane the way she deserves. Easy claims process and fast turn around are much appreciated!
Insurer: Pets Best
By: Brittany
A truly great company
I have nothing but praise for Trupanion. They were easy to work with and very quick with their settlements. Never had any kind of a problem. When JoJo died, they showed great compassion, stopping our monthly payment immediately and sending a wonderful card.
Insurer: Trupanion
By: Cynthia
Awesome Service
We received our check in just a few days after submitting our claim! Thank you for such great customer service and for making the whole process simple!
Insurer: Trupanion
By: Jodi
Very caring and helpful.
Very caring and helpful.
Insurer: Trupanion
By: Beth
Trupanion Takes Charge of My Charge!
No hassle fast reimbursement clearly written policy
Insurer: Trupanion
By: Robi
Bethany was very helpful
Bethany was very helpful
Insurer: Trupanion
By: Salma
I could tell Bethany was a pet lover.
I could tell Bethany was a pet lover. She ended the call with, give Boddington my dog some love from us. This is very nice especially when we are going to have to get surgery for him. It wasn't a transactional call.
Insurer: Trupanion
By: Aaron