Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
Other Categories
Healthy Paws Pet Insurance is Awesome
Our dog Newman suffered a severe laceration on his side due to being frightened by a loose dog. The infection which accompanied the laceration was resistant to all medications which were prescribed for him. After weeks of multiple vet visits the wound finally showed improvement and healed. Healthy Paws customer care is the best and claims processing is easy and fast. They supported us from the beginning and even sent an email to us asking how Newman was doing. Healthy Paws is Pawsome!
Insurer: Healthy Paws
By: Craig/Barb
I have not been disappointed in any way with Nationwide Pet Insurance.
I’ve not had pet insurance before. I got Turbo as a pup and decided it would be a good idea to insure an active pup. Fortunately, he had a safe puppy hood. Along the way, we had the normal vet visits. It is absolutely simple to submit the vet receipts. The email comes back within a few days that the claim is active. Shortly after that, I get a check, or an explanation. Simple.
Insurer: Nationwide
By: Caralee
I've tried many companies, Embrace is the best coverage for the money
Embrace covers the common woes, but the real plus is they cover genetic and congenital issues where many companies do not. Medications are covered as well, and in the case of heart disease, in my older Norfolk, these meds were upwards of $500/mo. Covered. They are also wonderful customer care experts, as opposed to others who are flat and short with clients. They seem to really care about their clients.
Insurer: Embrace
By: Julie
Super quick processing of claim
I can't believe how quickly my claim was processed. Wow! Super helpful customer service reps on the phone as well!!
Insurer: Trupanion
By: Nicole
Happy cat, happy cat owner!
Awesome customer service! Never submitted a claim before and wasn't sure what to do. Called customer service and they walked me through it. Submitted claim that night online and had a check in a couple of weeks.
Insurer: Nationwide
By: Mark
Great job
Fully covered emergency vet visit for foot injury. Uploaded receipt to app, reimbursement was direct deposited in a few weeks.
Insurer: Nationwide
By: Bryna
Quick and easy
Nationwide made the whole process simple.
Insurer: Nationwide
By: Dan
Nationwide has always honored their commitment to pay appropriately for services rendered
Excellent service
Insurer: Nationwide
By: Lisa
The best
I would never own a pet without having pet insurance. To be faced with a life or death situation and not be able to financially afford it, isn’t an issue when you have pet insurance. With Healthy Paws, I KNOW I can give my pups the best medical care available... no questions asked and fast reimbursement checks.
Insurer: Healthy Paws
By: Robin
Speedily sent me the wellness check
Part of my recent wellness claim was eligible for applying towards deductible. Pets Best opened up a separate claim for me, applied the deductible and also speedily sent me the wellness check. Thank you!
Insurer: Pets Best
By: Julie