Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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HORRIBLE COMPANY, WAS GOOD NOW AWFUL
Sneaky company quotes a $1,000 deductible but you must spend over $1,300 to meet a $1,000 deductible! Their own website apologizes for delayS in paying claims...go see for yourself. Calls go unanswered for up to an hour then answered by a Philippine phone room. They dont pay the vet's fee! They dont cover things like stem cell therapy like Embrace does. Trust me, this company haS morphed into a total loser! I switched to Embrace that charges an honest deductible....$1,000 means $1,000! They pay the vet's fee and meds. They covered over $2,ooo for stem cell therapy for my dogs hips (Healthy Paws not). Try calling Healthy Paws then call embrace. Try submitting a claim and see who pays within a reasonable period of time and who does not. Embrace will cover up to 30K annually and thats far more than you may ever need! I URGE YOU TO ASK HEALTHY PAWS HOW MUCH YOU MUST SPEND TO MEET A THOUSAND DOLLAR DEDUCTIBLE. ASK THEM WILL THEY PAY YOUR VET? WILL THEY PAY FOR STEM CELL THERAPY OR ACUPUNCTURE. GO LOOK AT THEIR APOLOGETIC WEBSITE. DO YOU SPEAK TAGALO....CAN YOU UNDERSTAND FOREIGNERS OR WANT YOUR MONEY AND JOBS OUTSOURCED WHEN EVERY OTHER PET INSURER IS HOME BASED. DISGUSTING. PLEASE SEE CONSUMER AFFAIRS 1.5 STAR RATING: https://www.consumeraffairs.com/pets/healthy-paws-pet-insurance-and-foundation.html
Insurer: Healthy Paws
By: DAVIS
ASPCA insurance is great and would recommend!
I've had this insurance for my pom for at least a few years now and have used it every year since having it! Recently my pom had very expensive exploratory surgery and ASPCA was very quick to go over my claim and refund the majority of that money. I have recommended to everyone who mentions they want to get insurance for their pet.
Insurer: ASPCA
By: Mollie
I am very happy with the service and speed of claim payments.
Very happy customer
Insurer: Nationwide
By: Denise
Good customer service. They listen.
I have been very pleased with the attention I received and the services provided. Claims are processed quickly and my questions and concerns have been reviewed and considered.
Insurer: Trupanion
By: Michael
I walked out of my vet only paying $5.60
I love that my vet is able to bill Trupanion direct. No waiting for reimbursement whoo hoo!
Insurer: Trupanion
By: AnnMarie
Trupanion if a must have
Very easy check out at the vet. Direct link between our vet and Trupanion is awesome!!
Insurer: Trupanion
By: Moses
client for approx. 20 yrs.
I have had Trupanion for many many years and any experience that I have had was ALWAYS good. They are most professional, prompt to process claims, and follow-up making sure that I was satisfied with their service. They are a fantastic pet insurance company
Insurer: Trupanion
By: Dee
GREAT INSURANCE COMPANY
I recommend trupanion to all my friends. The claim process is so easy, they honor their commitment, pay what they say they will pay. The best i have found.
Insurer: Trupanion
By: Sheri
Awesome customer service
You guys are awesome always willing to help out never had a bad experience with anyone I spoke to been there for quite a few years definitely recommend you guys to all my friends and petluv is I meet along the way keep up the good work you guys are awesome
Insurer: Trupanion
By: Lauren