Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Good easy insurance
I've submitted multiple claims with embrace since my dog was a baby and they have accepted all but her most recent one. The most recent one was infuriating but they walked me through how to get a letter of appeal from my vet and my appeal was just accepted and paid out! Very happy with this insurance and it has already paid itself off by a lot since I guess my dog is a weak little thing. You do have to pay upfront and then get reimbursed which could make large claims difficult but I think that's common with pet insurance and I can borrow money from my family if it's an emergency. Claims are submitted online which is very fast and easy and customer service is great.
Insurer: Embrace
By: Sarah
Healthy Paws Is Stress Free
Excellent customer service. Excellent reimbursement time. A great company to work with. No problems. Highly recommended.
Insurer: Healthy Paws
By: Ray
Excellent pet insurance
Excellent and quick service with claims
Insurer: Nationwide
By: Randolph
I love nationwide pet insurance!
Nationwide Pet Insurance makes filing a claim very easy. I love the pre-filled forms and claim reimbursements through direct deposits. The turn time is quick. I would recommend nationwide pet insurance to all my family and friends. Actually, I currently do!
Insurer: Nationwide
By: Bory
exceptional
Question one claim: claim was sent in after caring for Miko. Miko is a combat rated, mobility service dog from wounds during the Vietnam war. I often go back to Vietnam and this past trip she went to Petsmart for 3 1/2 week stay. Upon returning, she had lost close to 4 lbs. She seemed weak and I was told she stayed indoors, small area, and never saw the sun for that whole stay. Upon returning home the, the next day she was not eating and vomiting. Rushed to the vet, they gave her fluids to help her and did a full x ray and physical to make sure she did not have something internally. She was put on anti biotics and it took several visits to bring her back to somewhat of a normal condition. They, at the boarder, stated they never took her outside to exercise. Siberians need daily exercise. I will never return her there again. I am not sure what else they were feeding her, but to loose close to 4 pounds?, plus no outdoor exercise? Then, weeks later i entered the VA hospital here in Boise for blood testing related to cancer from Agent orange. Miko went to another boarder for the day. Upon picking her up that evening, the owner came out and said Miko was being attacked by aggressive males and she was separated. Exactly 5 days later, Miko showed blood on the side of her neck, took her immediately to Broadway vet, they found puss and blood from a neck bite. She again went on antibiotics. She is recovering now after 4 weeks. There is a big problem here in Boise , Idaho with these type of boarding facilities. It is not a problem with Miko. These are not pre-existing conditions that these claims are being sent in for. The Broadway vet is addressing this claim by stating in writing the problem for $575.22 claim and will be sending in. I hope it is resolved. If it cannot be resolved, I will drop my insurance and find another one to work with and again fully insure Miko. Miko is a victim of poor boarding management here.
Insurer: Nationwide
By: steven
Love Nationwide Pet Insurance
i tell all my friends about nationwide and recommend to all of them.
Insurer: Nationwide
By: Donna
Easiest, Most-Comprehensive Insurer!!!
After having terrible experiences with two of the other top names in the pet insurance industry, I LOVE LOVE LOVE Nationwide! The ease of use, ability for my veterinarian to file my claims or use the handy mobile App is great. The claims process from beginning to end is easy, clearly explained, and quick. All customer service experiences have been stellar!
Insurer: Nationwide
By: Colleen
Absolutely wonderful!
I absolutely love Healthy Paws! My dog Scout was diagnosed with Epilepsy when she was about 2 years old, she's had to take two medications every month ever since. That along with normal scrapes she gets into means her vet bills can get really high. I am so glad I took a friends advise and picked a health insurance policy for Scout when she was a puppy because it has helped tremendously. They are quick to process claims and are detailed in what they coved. The re-imbursement hits my bank account in a few days, it really provides ease of mind.
Insurer: Healthy Paws
By: Maria
They cover what they say
Care for Elsa has been exceptional after I met my deductible Trupanion was my previous insured and they told me nationwide was horrible it is not been horrible for me
Insurer: Nationwide
By: Kathy
Great service
Great service and easy to use.
Insurer: Nationwide
By: Kelly