Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
Other Categories
I'm glad I made the decision to buy the pet insurance
I'm really happy with the service I have never had a bad experience. I have been a customer for over 4 years now.
Insurer: Nationwide
By: Duska
Trupanion is a true partner in helping me give my senior pet the best medical care possible. As a senior myself this would not
Trupanion has been a true partner in helping me provide the best medical care possible to my beloved rescue dog. As a senior myself I would not be able to do this without Trupanion.
Insurer: Trupanion
By: Janet
Definitely grateful for this insurance; consistent efficient and professional processing of claims; sensitive representatives.
Grateful peace of mind with reassurance that any claim will be processed sensitively and efficiently. Thank you!
Insurer: ASPCA
By: Dorie
Very pleased
Very pleased with their efficient and thorough review and prompt response to claims.
Insurer: Trupanion
By: Vidhya
HealthyPaws Saved My Dog's Life!
Where to begin... we rescued an adult German Shepherd a few years ago, and enrolled him in Healthy Paws right away (like my other dog). That was the best decision I've made, as we are now the proud owners of a "$10,000 dog". Yes, $10k. That's how much his vet bills cost to save his life. My male german shepherd had difficulty breathing, and had a pneumothorax from an unknown growth on one of his lung lobes - long story short I had to rush him to veterinary ER for emergency open heart surgery to remove the mass on his lung and fluid/air buildup. I remember calling Healthy Paws from the vets office literally shaking after the vet told me it was going to cost close to $10 grand to save his life. The customer service I received over the phone was amazing - they verified they would be here and boy were they! Quick claims processes, and I was able to make the right decision. Instead of being unable to afford a $10k vet bill, we paid the diagnostic fees and 10% of all medications and surgical bills (and his long vet stay). Healthy Paws is worth every penny - you're buying INSURANCE as RISK MANAGEMENT, so the $100 I pay per month for both my dogs is well worth it. Healthy Paws customer here for life.
Insurer: Healthy Paws
By: Hana
Highly recommend!
Nationwide has always come through for me. I recommend their insurance to everyone who asks.
Insurer: Nationwide
By: Diane
Simple process
I had been up all night at the hospital, and the ease of filing the claim was so appreciative. The claim process didn't take that much time at all and it direct deposited into my account. I even got an email apologizing for the delay in my claim status when it hadn't been that long!
Insurer: Pets Best
By: Brianna
It's even easier now that they process the claim while I am at the vet's office.
It's even easier now that they process the claim while I am at the vet's office.
Insurer: Trupanion
By: Cathy