Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Superb service
Always have received superb service. Easy to file and prompt.
Insurer: Nationwide
By: Edward
Superb support on consultation and claim submission and reimbursement. Compassionate consultation
Miia is doing terrific! Thanks for checking up and appreciate the reimbursement I also greatly appreciate the vet info in case I need to contact You guys are greatest!!!
Insurer: Nationwide
By: michele
Excellent claims process
I insured with Health Paws the day after bringing my pup home. She has had two very expensive emergency surgeries due to abdominal blockages. Healthy Paws was a life saver. The claim process was fast and efficient.
Insurer: Healthy Paws
By: Nicole
Peace of Mind
I love Nationwide. I have been a customer since 2010 and this is the third pet I have had covered by them. Having coverage with them gives me a peace of mind that is immeasurable. My youngest pet was recommended surgery recently and I didn't have to hesitate and consider the costs of the surgery because I knew I would get reimbursed. That allowed me to do what was best for my cat, rather than my wallet. The new app to submit claims is fantastic and I had my reimbursement 2 weeks after my cat's surgery! I also love that they send birthday cards and was appreciative of the condolences cards they sent after the passing of my previous pets. I recommend pet insurance and Nationwide to everyone I know with a pet because it is so worth it.
Insurer: Nationwide
By: Kelly
Saved our lives several times
I’ve had to visit the Vet ER several times within the past year and a half that I’ve had my dog. He loves eating things he isn’t supposed to (socks, underwear, paper, pencils) and luckily he hasn’t required surgery, but does require a lot of imaging and medication. Thanks to HealthyPaws, I am not afraid of running him to the ER whenever I feel the need! Their process is fast and easy, thanks to the APP!
Insurer: Healthy Paws
By: Maria
You guys and your service are the all time BEST!
Cooper is all well, doing fine and back to his regular self (we don't say "old self" even though he is 10! Thanks for your great service and quick response. We have been with you for a long time and love the security you bring to our vet care of Cooper and his sister Bailey. We have recommended you often to our friends and anyone else who has pets that will listen. You are the BEST>
Insurer: Nationwide
By: Mary
Happy Camper
Over the years Nation Wide has been wonderful in covering my pets surgeries and illnesses. We have 2 German Shepherds and one cat. It is so easy to file a claim and receive payment. Definitely have peace of mind knowing that if my animals needed care - nationwide is there to assist.
Insurer: Nationwide
By: Maria
Prompt, efficient service
Always provided with prompt, efficient service. Hassle free claims process. Would definitely recommend to anyone seeking pet health insurance.
Insurer: Nationwide
By: Jennifer
We are thankful to have Nationwide for our girls.
We have been very happy with the coverage and prompt claim coverage for our girls. We have, in fact, recommended Nationwide to several other pet owners we know.
Insurer: Nationwide
By: John
Prompt and Thoughtful Service
Nationwide's claim service is very easy to use and issues payments quickly! I'm also very pleased with emails following up on the status of my claims as well as a personalized email about their concern for my pet's recent illness.
Insurer: Nationwide
By: David