Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
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Came through for us
My dog was diagnosed and treated for a behavioral condition. I wasn't really thinking about it being a covered benefit, therefore I didn't file the claim until a couple of months later. I wasn't really sure Pets Best would cover it. Filing the claim was very easy and it was covered within ten days. Halfway through PB notified me that they were experiencing a high volume of claims and that's why it took a few days longer. So happy they came through for us! Very pleased with Pets Best.
Insurer: Pets Best
By: Debbie
Processed in 2 days
I have two young bird dogs that I decided to cover after a total $2500.00 worth of injury's last year. This was my first claim, I already had downloaded the app and registered on the web sight. the process took less than 5 min and my claim was excepted, processed, and applied toward my deductible within 2 business days
Insurer: Pets Best
By: Brad
Let me know claim was delayed
claim was delayed, but I did eventually receive an email as to the cause of the delay, and it was internal. would be nice to get a heads up sooner in the process, but not a big issue.
Insurer: Pets Best
By: Andrei
So happy with the ease
So happy with the ease of filing claim through the app, the communication, and I MOST loved that the reimbursement was direct deposited into my bank account. Very satisfied
Insurer: Pets Best
By: Diane
Sick dog
After submitting the bill they were in contact with me almost immediately and had a check to us in under a week! Amazing!
Insurer: Trupanion
By: Lindsey
Timely Manner
Always communicating when received claim and done in timely manner
Insurer: Trupanion
By: Adele
Very helpful and caring representative
Very helpful and caring representative
Insurer: Trupanion
By: Ken
Great!
It was so easy!! I got responses very fast. I only wish human medical insurance was as easy.
Insurer: Trupanion
By: Calysta