Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
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Very Frustrating and Unclear Insurance Policies
Staff is very unhelpful and claims take ridiculously long to process.
Insurer: Nationwide
By: Steven
Thank you for caring!
Never an issue. Always prompt. A great service for per owners!
Insurer: Nationwide
By: Robin
Fast service
Time from claim submission to payment is only a couple of days. They cover what they say they cover. The one time I called, the person I spoke to was friendly and helpful.
Insurer: Nationwide
By: Kathy
Glad we bought Nationwide for Luke when he was a pup, makes for a much happier and healthier pup.
Luke has had Nationwide for 5 years. He is a very active Chocolate Lab who has the run of two fenced acres since he was 8 weeks old. During that time we have always used the same Veterinarian, Early on she recommended we purchase Veterinarian Pet Insurance (now Nationwide). At first we were skeptical, "Pet Health Insurance"? Really?? But we took her advice and have been amazed at the service we have received from Nationwide. We have both the Base Premium and Wellness Endorsement for Luke and are happy that we purchase both. We have recommended Nationwide to friends who have all been equally happy with the service received. It is also very comforting to be able to call a veterinarian anytime, 24 hours a day to get emergency guidance on issues with your pet when your regular Vet is closed. The ease of filing claims is exceptional, I wish it were so easy for our 'people' health insurance. And the handling of the claim is fast, fair, and accurate. Luke will have Nationwide throughout his life.
Insurer: Nationwide
By: Donald
First time insurance!
This is the first dog that I have purchased insurance for....and since I'm retired, savings is important. Bella had an eardrum infection, another first. I took 3 wees to recover! Thank goodness I purchased insurance. Thanks Nationwide! I only have one issue.....Bella's name was changed and the insurance still has the old name, Sarabella. Please change her name!
Insurer: Nationwide
By: DEBBIE
Excellent
Excellent coverage and responsiveness!
Insurer: Nationwide
By: Leigh
So Easy To Work With!
Nationwide is a trusted resource for my family and my dog. Super easy to work with and they cover a great deal of medical expenses for my pet!
Insurer: Nationwide
By: David
I’ve been nothing less than pleased!
I’ve had no issues at all with this policy and it’s easy to work with and claims are processed quickly. I have recommended this to many people.
Insurer: Nationwide
By: Kim
Great company and I would highly recommend to anybody looking for pet insurance.
Incredibly easy insurance company to deal with
Insurer: Nationwide
By: Suzanne