Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Excellent experience with HealthyPaws!
Our vet identified a large mass in our cat's (Willow) lung on an x-ray. The mass was life-threatening and would require major surgery to remove. The surgery would cost several thousand dollars and my wife and I were very concerned about how we could afford it. Fortunately we had pet insurance through HealthyPaws which significantly reduced the overall cost of the surgery and made it affordable for us! Willow is doing just fine now! The HealthyPaws claim process was incredibly easy to navigate and the processing time was less than a week. We're so thankful for HealthyPaws!
Insurer: Healthy Paws
By: Zach
Generally very Happy
Generally I am quite happy with your produce and service. However, you could improve the speed with which you pay claims.
Insurer: Nationwide
By: Joseph
Worst experience ever
After making a claim ,I found out that because my dog was over 10 when I had to put him down . I have a 500.00 deductable. And a co pay . And cremation covered 100.00 but not covered was putting him to sleep. Makes no sense. I feel it all a scam . I thought they would be here for me in my time of need. It's All about the money.... Been paying for 11 years at average 20.00 a month around 2640.00 now have to pay more bull.
Insurer: Pets Plus Us
By: Sandra
Healthy Paws is the real deal!!
Our dog, Jackson, recently required an emergency, life-saving surgery that we would not have been able to afford without insurance. Thankfully, our beloved pet was covered under Healthy Paws. When we called Healthy Paws to check on our coverage, the customer service representative was informative, knowledgeable, and compassionate. He knew all of the answers to our questions, and immediately gave us the confidence that Jackson would be completely covered under our policy. Additionally, Healthy Paws paid the bills directly to the veterinary hospital, and we were only required to pay the co-pay. What a relief! Thank you, Healthy Paws, for the great product, customer service, and follow-up communication.
Insurer: Healthy Paws
By: Janice
Very easy and painless claim processing!
I have had pet insurance in the past with other agencies and always had issues. I only decided to try ASPCA because I support what the agency does for animals and my company offers a discount (I work for a workers comp insurance company). I had to submit a claim for my dog Penny who had a bad muscle pull and was getting myself mentally prepared for a time consuming process resulting in nothing. But WOW! It was super easy filing the claim online. I was so pleasantly surprised. I later got a call asking how Penny was doing and how the claim process went. Another surprise! I greatly appreciate ASPCA and highly recommend them.
Insurer: ASPCA
By: McLean
Biscuit claim
Excellent service and prompt claim payment.
Insurer: Nationwide
By: James
ASPCA pet insurance is the best!
ASPCA is phenomenal pet insurance-best experience and ease of use. This insurance allows you to focus on the important care of your animal with less worry on the bills!
Insurer: ASPCA
By: Pamela
Because they understand my needs my animals needs and when I need to change something they do it right away and that's all I can ask for the service is great and the prices are great and that's what I look for so thank you very much
Because they understand my needs my animals needs and when I need to change something they do it right away and that's all I can ask for the service is great and the prices are great and that's what I look for so thank you very much
Insurer: Trupanion Canada
By: Valerie
Clear and direct.
Clear and direct. Helped me with the problem I had at the moment and explained my options.
Insurer: Trupanion Canada
By: William
Evan was great!
Evan was great! Very helpful & friendly & reassuring.
Insurer: Trupanion Canada
By: Karen