Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Truly a life saver
I've had my miniature dachshund since he was 6 weeks old. As soon as he was eligible (I think he was 3 months), I decided to insure him. After researching all the available companies, I went with Trupanion. The very first claim I filed was when he was 4 years old. I'm not going to lie, the experience with the first claim was horrible. I believe it was because I had moved and did not have his actual medical records and was not able to obtain them from the now out of state veterinarians. In 2018, I decided I was just going to cancel (mainly based on the first claim experience). I am so grateful to the representative that assured me that all claims for his IVDD would be approved. He just underwent spinal surgery today and if I did not have Trupanion, I would not have been able to afford his surgery. Trupanion truly saved my dog's life.
Insurer: Trupanion
By: Jennifer
Very Good experience
My Cat was recently sick and we had to take him to the ER for not eating after 4 days they did x rays to rule out obstruction and ultra sound turns out he had a bout with Acid Reflux...who knew a cat could get that? Haha....Thankfully after some meds they gave him at the hospital and also meds to take home he is doing so much better and back to eating normally....i submitted my claim and within a week I was reimbursed every thing less the 250 deductible....Thank you Nationwide!!
Insurer: Nationwide
By: Lisa
Exceeded expectations
Figo has been a breeze to work with in all aspects. Sign up was simple. The app is really easy to use. Claim filing is painless and fast. Would highly recommend.
Insurer: Figo
By: Kaleigh
We are so happy to provide Techno with quality pet insurance for his puppy needs!
Our puppy Techno is very special to us, not only because he's a sweetheart, but because he completes our family. We got Techno when he was 7 weeks old and he started getting allergy related illness around 4 months. If it wasn't for his ASPCA pet insurance we would have well over $2,000 worth of medical bills for him. The kindness and attention to detail the ASPCA pet insurance team has provided to us has made this our pet ownership experience so much easier. Thank you for you support and your reliability.
Insurer: ASPCA
By: Wendy
Thank you, Nationwide, for enabling us to give our beloved dog, Maggie, the best of care, by covering much of the cost of her tr
Maggie’s vet costs, diagnosis, surgery and follow-up, were reimbursed, according to our plan, in a timely fashion. It gave us much relief at a very stressful time. We are happy to note that our sweet dog has completely recovered. Thank you Nationwide.
Insurer: Nationwide
By: Linda
I Wish My People Insurance Was as Good as FIGO!
I am so happy that I signed up for FIGO Pet Insurance. Document retrieval is a breeze. Claims handing is a breeze. The customer service folks are not only polite but great in their follow-thru. FIGO Pet Insurance has removed a lot of the financial stress of owning a beloved pet with a medical condition.
Insurer: Figo
By: SUSANNE
Useful insurance. Easy to enroll and claim.
Premium was reasonable and it was easy to sign up. Our cat, Chubbs had a small accident when he leapt off a ladder and ladder fell and hit his leg. He was limping a little and we brought him to the pet hospital immediately and we had no worries about what can be covered etc because we knew Nationwide will cover most of it. The claim process was simple and quick. This is also one of the few pet insurance to do wellness claims as well.
Insurer: Nationwide
By: Soon
Excellent Service
Very pleased with the claim service and promptness.
Insurer: Nationwide
By: amity
Extremely easy process.
The nationwide staff was extremely friendly and helpful letting me know in advance what was covered for my dogs procedure. The only claim filing was extremely easy and the return was fast. I would highly recommend them.
Insurer: Pet Assure
By: Kim
Exceeded my expectations
Our dog has been very healthy even though he is a senior. Then out of the blue, he tore his cruciate ligament in a hind leg. We were sad for him and worried about his quality of life. Despite the injury, he was good otherwise. It was hard to watch him hobble around and our vet said he’d get worse with out a procedure to repair his leg joint issue. The procedure cost mid-four figures, so very expensive for us. Luckily we had pet insurance. We were reimbursed 90% of his cost minus the deductible. There was never a dispute and the online filing was not too complicated. It is nice to find insurance that provides as promised in the marketing material. Our dog is on the mend and we are thankful.
Insurer: Nationwide
By: Erik