Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
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Excellent services!
Exceptional service, very satisfied!
Insurer: Nationwide
By: Latoria
We couldnt be happier with the service we receive from Nationwide
When we got Kona, our new Lab puppy, we figured we better get insurance on him, and boy were we right! So far in his short 5 month life, he has been to the vet 5 times including 2 ER type visits. The piece of mind that comes with having insurance for him is priceless. after the vet visits, the insurance claims were processed quickly and fairly, and with the direct deposit option, we have received the claim reimbursement within one week of the vet visit... Incredible! We are so glad we have insurance and couldn't be happier with the service we receive from Nationwide!
Insurer: Nationwide
By: Chris
Awesome
Thank you. Great service and very easy to work with
Insurer: Nationwide
By: Karen
nationwide supported my family after our beloved german shepherd had emergency surgery for bloat
nationwide was incredibly supportive and responsive after our german shepherd had emergency surgery for bloat. lots of helpful information and a quick turn around on my claim
Insurer: Nationwide
By: donna
Prompt, fair, and responsive--that's Nationwide.
I am very pleased with Nationwide. I have three companion animals of different ages. I no longer worry when I bring Artful Dodger, Finnegan, and Nugget to the vet. All treatments authorized by my wonderful vet (Dr. Allison Massenzio), are covered by Nationwide, which responds promptly when I am entitled to an insurance rebate. I recommend Nationwide to EVERYONE. (On the negative side, I find the e mails I get somewhat unhelpful....but that is a small complaint)
Insurer: Nationwide
By: Judith
Highly recommended
Everything is easy with nationwide. Faxing a claim and quick turnaround for payment. Been a customer for 4 years and have always had a good experience. Highly recommended to several friends.
Insurer: Nationwide
By: Dorothy
Great service.
Thanks for checking on Harper. She’s back to her old self. Service on claim was easy and great!
Insurer: Nationwide
By: Joan
Nationwide is on your side
I am so happy with Nationwide Pet insurance, from the ease of submitting the claim to the turn around time. Customer service is awesome!
Insurer: Nationwide
By: Whitney
Great service as always
Nationwide has always given great service. It was the best choice of medical plan and affordability for our senior Boxer boy. Questions are always readily and clearly answered and claims are easy to submit through the app.
Insurer: Nationwide
By: Lee
Easiest insurance claim ever
Rigby recently got hit by a car. Emergency vet bills and surgery costs scared my husband and I. After submitting the claims we received back the money to pay down those bills around a week. No fighting with insurance on why or what was on the bill. The accident was traumatic enough, I am thankful that the pet insurance wasn't.
Insurer: Nationwide
By: Morgan