Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
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Love Pets Best
Great service including communication, ease of claim submission and claim processing time. Love Pet's Best! Thank you!
Insurer: Pets Best
By: Gail
I've always been very pleased
I've always been very pleased with Pet Best, one time payment was delayed. I'm sure not Pet's Best. We have had 2 mailman sure post office lost it. Been with company few years always happy Debi
Insurer: Pets Best
By: Debra
Fast and friendly
Rapid response to claim submission
Insurer: Trupanion
By: Carol
Seamless!
Seamless! Quick and easy claim firm to complete and quick turnaround. Been with Trupanion for 9 years, since our mini schnauzer was just a pup.
Insurer: Trupanion
By: Marie
I've liked the service so far.
I have not yet had any claims reimbursed but I've liked the service so far.
Insurer: Trupanion
By: Swati
Quick and easy!!!
No problems at all. My vet clinic makes things so easy!
Insurer: Trupanion
By: Shari
Noreen was so fun to chat with and helpful!
Noreen was so fun to chat with and helpful!
Insurer: Trupanion
By: Gina
Carla was absolutely fabulous!
Carla was absolutely fabulous! Very personable and professional and she resolved my lost account and made all necessary corrections! I truly appreciated her!
Insurer: Trupanion
By: Jennifer
have had only positive experiences.
have had only positive experiences.
Insurer: Trupanion
By: Kathy
Truly at the Top End of the Scale!
I would recommend Trupanion without hesitation, even though I have heard that one colleague was not satisfied with Trupanion. My experience was that I have received better than expected service. My feeling is that Trupanion has shown the highest level of care.
Insurer: Trupanion Canada
By: Jack