Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Called three times and didn’t get a return call
I wanted to ask questions. Called three times. No one picked up. Got the message they have heavy call volume and would I like a return call. Left number on automatic system. Never got a call.
Insurer: Healthy Paws
By: S
Have not been disappointed
We are coming on the year since our pup was diagnosed with doggy version of Addison's disease. While this already not a common disease for pups, it's especially rare in chihuahua mixed breeds (dachshund is her suspected side breed). Now, she's on medications for the rest of her life. Pets Best was my insurance choice based on the vet techs recommendation, and I have not been disappointed with any of the services thru the years since we first rescued her. And now my Vet tells us he has a story to share with other doctors at conventions and meet-ups about the rare "unicorn" pup patient of his! :)
Insurer: Pets Best
By: Debra
Dog had blood work for annual heart worm check
Claim was completely quickly and everything was explained well. Everything was covered per the expectations I had going into the visit. So far, good company to deal with.
Insurer: Pets Best
By: Paul
First Time Filing a Claim
Overall this was a great experience. There was a delay in processing my claims due to an unusual amount of claims being submitted. Not a huge deal since I knew mine was going towards my deductible but for people who are waiting to be reimbursed with a sick pet, that timing would not have been acceptable.
Insurer: Pets Best
By: T
Fast, Easy, and reliable.
I’ve had a great experience using Healthy Paws. My dog had a large bladder stone that needed to be removed and submitting the claim to Healthy Paws was easy. They refunded me quickly and even followed up via email asking how she was doing which meant a lot to me. I definitely recommend this company to others.
Insurer: Healthy Paws
By: Brenda
I tell everyone about Healthy Paws
Healthy Paws is the best. I tell everyone I know to get pet insurance. It’s seriously has saved us. Our dog has now had 3 major surgeries and 3 minor procedures (which had to be under anesthesia so it still expensive) in four years. We are a young couple and probably would have had to put our dog down if we didn’t have insurance. Healthy Paws has been so easy to work with. Filing a claim takes seconds and I get a check within two weeks max. I cannot day enough about them. You won’t regret going with them. Super caring and easy to work with.
Insurer: Healthy Paws
By: Noelle
Paws up!
Very pleased with service overall. However, recently there's been a problem between Chase and Comcast halting electronic payments. To date, that problem has not been resolved. That problem is causing delay in getting claims reimbursed.
Insurer: Nationwide
By: Therese
Very amazing
They help us when my doggy candy needed it the most an amazing great company. Highly recommended
Insurer: Figo
By: Juan
Nationwide is the BEST!
I appreciate all that Nationwide has done for all my Shetland Sheepdogs. They are quick to respond in all instances. The health of all my animals are the most important thing to me, and knowing I have Nationwide in my corner, takes all the pressure off, and I can just enjoy and love every minute I have with them. Thank you all!
Insurer: Nationwide
By: Janet
After checking others, came back to ASPCA Insurance
A few years ago ads of other pet insurance companies prompted me to check them out. I thought I had picked a good one and called ASPCA Insurance to cancel my membership. The customer service agent was understanding, friendly and offered me a better plan, since they had some improvements. In the end I stayed with ASPCA Insurance and have continued to be happy with their services.
Insurer: ASPCA
By: Dorly