Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

72,392 total


July 23, 2019

Trupanion are totally professional and pleasant to work with.

Including my recent experience with Abby, I've always found Trupanion to be totally professional and pleasant to work with.

Insurer: Trupanion

By: Gene

Useful
July 23, 2019

Excellent service

Excellent service

Insurer: Trupanion

By: Joseph

Useful
July 23, 2019

Great friendly support whenever I need.

Great friendly support whenever I need.

Insurer: Trupanion

By: Joan

Useful
July 23, 2019

They give great service

They give great service

Insurer: Trupanion

By: Katalin

Useful
July 23, 2019

Very satisfied with the service

Very satisfied with the service

Insurer: Trupanion

By: Nancy

Useful
July 23, 2019

Carmen was very nice and sympathetic to my dog's pain and discomfort.

Carmen was very nice and sympathetic to my dog's pain and discomfort.

Insurer: Trupanion

By: Atra

Useful
July 23, 2019

Elliot was AWESOME and so helpful!

Elliot was AWESOME and so helpful! A complete delight!

Insurer: Trupanion

By: Natalie

Useful
July 23, 2019

Very nice staff

Very nice staff

Insurer: Trupanion

By: Luana

Useful
July 23, 2019

Very polite efficient and great customer service skills.

Very polite, efficient and great customer service skills.

Insurer: Trupanion

By: Joseph

Useful
July 23, 2019

We have never submitted a claim and so I called to check our dog's coverage.

We have never submitted a claim, and so I called to check our dog's coverage. Emily was so friendly and helpful. She answered all of my questions.

Insurer: Trupanion

By: Edwin

Useful

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