Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,392 total
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Excellent service and follow-up
We got great service and a very helpful follow-up call. Very impressed with all the staff I have spoken with. Thank you!
Insurer: Nationwide
By: Sarah
Easy!
Easy to use so far! I just wish processing time for claim and reimbursement was faster. Other than that it’s been great!
Insurer: Nationwide
By: Vuthy
Very satisfied and easy to make claims
I’ve only had the policy a few months and it’s been easy to file claims and get my reimbursements . Very happy with the plan so far
Insurer: Nationwide
By: Deborah
Great
We had rescued a pitbull and had gotten the insurance through our vet and it's the best decision we ever made. Our pit had sooo many problems but trupanion paid 90% of all her bills. There was an initial deduction per issue but if reoccurring no questions asked and we always received a check within the week. Their customer service is fantastic and you always talk to a person. They paid for the stay while recovering after surgery and when she passed they sent a card. Really can't say enough great things.
Insurer: Trupanion Canada
By: Dani
Trupanion are totally professional and pleasant to work with.
Including my recent experience with Abby, I've always found Trupanion to be totally professional and pleasant to work with.
Insurer: Trupanion
By: Gene
Great friendly support whenever I need.
Great friendly support whenever I need.
Insurer: Trupanion
By: Joan
They give great service
They give great service
Insurer: Trupanion
By: Katalin