Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Efficient, Effective, and Excellent
Great customer service. Fast and attentive. Happy I went with ASPCA. Highly recommended!
Insurer: ASPCA
By: Jessica
Efficient
Thank you all for managing Clancy’s claim for her teeth to be cleaned so efficiently. We appreciate your services. Service, claims, Communication and banking! You are the best. Happy holidays!
Insurer: Nationwide
By: Kathy
Nationwide Pet Insurance allows me to focus on getting the best care for my pup!
The comprehensive policy I have with Nationwide allows me to make the best choices for my pet’s healthcare. If the vet strongly recommends a diagnostic test, I feel financially secure enough to authorize that course of treatment, rather than adopting a “wait and see” option. Nationwide reimbursements are quick and the staff has been professional and kind when I called with questions. Bottom line? I trust my vet and I trust Nationwide to help me give my sweet pup the best possible care!
Insurer: Nationwide
By: Susan
Easy to use
Quick, easy and reliable service
Insurer: Nationwide
By: Tim
Great company with great coverage benefits
I’ve been a customer for the past 11 years of my dogs life and they have always shown great customer services and quick payments.
Insurer: Nationwide
By: Judy
Expensive insurance however the service is superior.
I recommend Nationwide to everyone I meet and many have joined. Keep up to good work and I will continue to do so.
Insurer: Nationwide
By: Dennis
Easy to file claim, easy to get paid
Once you work out exactly what is needed (invoice and exam notes from doc) filing a claim is super easy, and getting paid is even easier. Nationwide has been a delight to work with. My dog was unexpectedly diagnosed with an irregular heartbeat (initially thought to be dilated cardiomyopathy.) We had to do a bunch of expensive tests to rule out DCM, and Nationwide supported us the whole time and made the claims process as easy as possible.
Insurer: Nationwide
By: Kristie
Great coverage, great service
We love Nationwide Pet Insurance for our pet. Filing claims is fast and easy. Claims are reviewed usually within 2 weeks. We have never had an issue with the claims that we file and most if not all services have been covered or apply to our deductible.
Insurer: Nationwide
By: Vanessa
No panic when a vet’s visit is needed.
Betty has some chronic issues— ear infections is the biggest. Each time symptoms pop up, I don’t fear the bill that will follow. Filing on my phone app is smooth and seamless. Payment has even been coming before the credit card bill!
Insurer: Nationwide
By: Ellen
Easy to make claims, but limited coverage
We have had a lot of challenges with our pup and know insurance won’t cover it all. Nationwide has covered the claims we have sent and has processed items very quickly with no hassle. The hardest part is the added exemptions after every vet visit. Namely, any small skin lesion we want to have removed won’t be covered until after removed since we had it checked out prior. That’s just silly.
Insurer: Nationwide
By: Stefany