Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,392 total
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No answer!
I submitted my claim almost a month ago and now no one will respond to my emails and no one will answer the phone! I've tried calling five times today and haven't spoken to the claims department once! I'll be cancelling my membership.
Insurer: Healthy Paws
By: Kimberly
You can count on Trupanion!
I am grateful to have Trupanion in Bootsie's life...thanks for your help!!
Insurer: Trupanion
By: Margaret
Excellent service
Excellent customer service. Very user friendly website too!
Insurer: Nationwide
By: April
Hope you never need it...
but if your dog does fall ill, insurance is a must. Nationwide has been great with our recent claims. Fast courteous service.
Insurer: Nationwide
By: Elizabeth
death, not a claim
good service for many years
Insurer: ASPCA
By: corie
Would not want any other insurance
Wonderful service and very easy to communicate
Insurer: Nationwide
By: AJ
I wish Human Insurance was this Great!
I originally signed up for pet insurance as a back-up in case of emergencies and frankly not expecting it to be much help. I was wrong! We were in a situation where our 6 month old goldendoodle just stopped acting like himself - he wouldn't eat or play with us and just wanted to sleep. We took him to our vet who gave him some meds and new food and said if he did not feel better to take him to an emergency vet. After a couple of more days, we did just that. The emergency vet we took him to was great, but not cheap. They had him for observation for several hours before calling and requesting to keep him overnight, during which I asked the price of that and my eyes widened up... I immediately called Healthy Paws and asked if it would be covered, and though the rep couldn't comment on our specific situation, she said all emergency coverage is covered (90% on our plan) outside of exam fees once the deductible is met, so we decided to have the vet keep him. He is now acting good as new (for better or worse!) and I'm glad we did it. When it came to submit the claim, it was a breeze. A simple pic of the bill uploaded on the app and the approval came the next week, and the check reimbursement came 2 days later. Wow! I was worried, as with human insurance, than insurance is a scam/not reliable and am so thankful to be proven wrong. All of my future pets will have Healthy Paws and I will recommend it to any and everyone. Thank you, Healthy Paws!!
Insurer: Healthy Paws
By: Drew
This was the easiest Insurance claim and the Friendliest people I have worked with
When I called concerning my Pet Buddy, the people at ASPCA were so friendly and concerned and made every so easy to file my claim. I was devastated when I had to pay out over $1100 for his Vet bill but they were there to reimburse me almost $800 of that, after my deductible. No problem, in a very short time the money was back in my checking account. I am so glad I have this insurance. I checked a lot of Pet Insurances before I chose this one and now I am very Happy with my choice. I got a call shortly afterwards checking on how Buddy was doing and to make sure everything was fine and to see if there was anything else they could do for me. Absolutely wonderful.
Insurer: ASPCA
By: Mary
Wellness coverage
I submitted a wellness claim through the app and it was extremely easy. There was no paperwork involved, I simply scanned a pic into the app to submit the receipt from the vet. My claim was processed very quickly, and I was updated every step of the way.
Insurer: Embrace
By: Danielle
You folks have been great!
Of course I wish it covered a higher percentage of the actual cost, but that’s to be accepted. Customer Service has been EXCELLENT!
Insurer: Nationwide
By: Sandra