Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,392 total
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Care about our fur babies
Nationwide is an outstanding insurance company that are concerned and care about your pets. They are always there to answer questions and help in many ways. They have kept my fur babies healthy.
Insurer: Nationwide
By: Deborah
Great to work with.
Nationwide has been great. So glad we went with them.
Insurer: Nationwide
By: Mary
Nationwide Pet insurance is a good investment for your pet
Nationwide has been easy to work with and quick to respond. I have recommended it to several co-workers
Insurer: Nationwide
By: kathryn
Iam very very pleased with nationwide they have always show they care , and Iam so glad there there for Dillon !
Dillon is my baby he’s 4 year old Pom and Tom & I love him very much he has brought love & happiness to us both in our older years ,and we are so happy that we got nationwide right away when we got him, they have been there for us when we needed help ,so Dillon could get the care he deserved . I would advise anyone with a pet to get Nationwide insurance , Tom & Judy Daley
Insurer: Nationwide
By: Tom
Thankful for pet insurance.
Sadly our beloved Zoey had cancer. She was an amazing and loving part of our family. She is missed every second of every day. Your services have been valuable beyond belief. Thank you for always being there. Sometimes claims took some time, but there was never an issue. Finding claims was always easy, even for me!
Insurer: Nationwide
By: Jean
I have never been more pleased with a company.
We were skeptical at first about getting pet insurance. I have had friends that fight for months to get money back on claims. With Nation Wide we get our claims processed so quickly. I think our last check took 2 or 3 weeks and we got hundreds back. Every claim is so easy to fill out, fax in or submit online. you get an email in a day or 2 stating they received your claim. Next thing you know you get your 90% back after your deductible is met. They break it down in such a way anyone can understand and read the explanations. I have never had one issue with this company. Awesome job you guys! I just signed up for another year. I sleep better knowing my dog is protected in case of emergencies and also for regular vet check ups. I wish I could find a human insurance company this efficient!
Insurer: Nationwide
By: Rhonda
Satisfied
Very easy to understand/submit claims. Claims reviewed in a timely manner. Staff very nice and helpful when calling in for information.
Insurer: Embrace
By: SHARON
Relatively Simple, User Friendly Claims Process
After years of service would describe most experiences with Nationwide Pet Insurance as positive with reasonable response times.
Insurer: Nationwide
By: Doreen