Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,392 total
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I love the peace of mind knowing that I can afford to take care of my dogs’s health.
I love the fact that I don’t have to worry when my dogs get sick about not being able to afford to do whatever it takes to get them well or find out what is wrong with them. The process is so simple to get reimbursed it’s like money in the bank!
Insurer: AKC
By: David
Great Support
Trupanion has always been a wonderful support for me when going through the heartache of my pups being in pain. This time was no exception. They handled my claim in a timely manner and were available to answer any questions along the way.
Insurer: Trupanion
By: Allison
Always responds quickly to the invoices
Always responds quickly to the invoices
Insurer: Trupanion
By: thomas
Trupanion Review
Helpful, prompt terrific!
Insurer: Trupanion
By: Sharon
Quick and easy claim process
The claim process is simple, quick, and easy. It only takes a few minutes to upload an invoice and as long as the claim is approved you get the applicable reimbursement within 23 days.
Insurer: Trupanion
By: Amanda
The process was so easy and I received t
The process was so easy and I received the check so fast.
Insurer: Trupanion
By: Doreen
Cat mom
Trupanion has always been wonderful from the customer service to the processing of claims. Thank you!
Insurer: Trupanion
By: Amy
We have had Trupanion for our dog Kenia for probably over eight years.
We have had Trupanion for our dog, Kenia, for probably over eight years. Your customer service staff has always been very helpful and pleasant. Although, thankfully, we have not had to submit many claims, the claims that we have submitted have always been reimbursed.
Insurer: Trupanion
By: Robin