Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,392 total
Other Categories
Hands down, an amazing pet health insurance company!
I feel like we could be Nationwide Pet Insurance poster clients. WE LOVE THIS INSURANCE!. It has truly been a life saver. The claim submission process is simple and claim turn around time has been amazing! The ability to have the reimbursement funds direct deposited back into your account is beyond awesome. Adeline has better health insurance than most people and I could not be more thankful. I am constantly raving about her plan/coverage and urge others to look into it as well.
Insurer: Nationwide
By: Heather
Easy claim submission and prompt payments as well as caring customer service reps.
I can’t say enough good things, easy claim submission and prompt payments as well as caring customer service reps.
Insurer: Nationwide
By: Elaine
Great product!
I have had this policy for 3 years now, Nationwide has paid every claim timely and to the percentage that they claim. I have been very pleased with their service.
Insurer: Nationwide
By: Alex
Very pleased with ASPCA Insurance
I have insurance fir my cat for 3 years. The staff are friendly and helpful claims are easy to submit and track. Great peace of mind.
Insurer: ASPCA
By: John
TOP, TOP, TOP! Prompt, courteous and helpful!
I’ve been in the pet business for over a decade and have researched many different companies for pet insurance. Nationwide is without fail the best pet insurance in the market because it gives you the most flexibility! In addition, their processing claims is quite fast, and every staff member is empathetic and kind. Highly recommend!!
Insurer: Nationwide
By: Tania
We are so thankful for ASPCA Pet Insurance!
We are so thankful we have pet insurance through ASPCA! When our dog was injured we were able to focus on her getting better and knew ASPCA would help pay for the surgery. Recently our veterinarian has put our pup on daily medication. It is a huge relief that this is largely covered by our policy (Accident and Illness Coverage). Every time I call ASPCA, they always ask how she is doing and you can tell the Customer Service Representatives really care. We highly recommend ASPCA Pet Health Insurance to all pet parents!
Insurer: ASPCA
By: Kaleigh
Exceptional Service
Never a haggle, claims paid promptly, no complaints...and... my Golden is staying in good shape at age 13! I believe the wellness exams and her healthcare along the way has given her a very healthy life. Thank you for your service....and concerns.
Insurer: Nationwide
By: Judith
FIGO has been incredibly straight-forward and easy to use, while saving us a ton of money on vet bills.
We absolutely love FIGO. It is incredibly easy to use, very straight forward, and claims are settled very quickly. They have allowed us the comfort of knowing that we can take our dog to the vet whenever we think any little thing wrong is wrong, without worrying about the cost.
Insurer: Figo
By: Michael
Easy to file claims.
Great customer service. Quick pay claims
Insurer: ASPCA
By: Jan
disappointed in Nationwide Pet Insurance
very disappointed in service. I tried to upgrade my service for my one year old to the same plan as my other 2 year old pet (whole pet wellness). Only had one claim so far and I was honest and told them he was going to the vet for an ear infection check up. I was denied the upgrade because of a simple ear infection. Very disappointed and will be looking at other options.
Insurer: Nationwide
By: Keith