Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,392 total
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Sometimes it takes a bit long to get answers
Sometimes it takes a bit long to get answers to your claim but overall a really good experience
Insurer: Trupanion
By: Pier
Wonderful company for pet insurance
Quick response, clear understanding of claim
Insurer: Trupanion
By: Edward
Excellent experience!
Very easy to submit a claim, quick response time also.
Insurer: Trupanion
By: Gail
Alvin's mom
Very fast very professional, truly concerned about the pet.
Insurer: Trupanion
By: Angela
Very easy company to work with and very professional!
Very easy company to work with and very professional!
Insurer: Trupanion
By: Adrienne
Happy camper.
My dog's claim was faxed, processed, and the cheque received in about a week. That's good service, and it always is.
Insurer: Trupanion Canada
By: John
Trupanion has been amazing
Trupanion has been amazing to deal with every time we've made a claim. I have recommended Trupanion to everyone I know that has a pet!
Insurer: Trupanion Canada
By: Carolynn
Such quick refunds
Because we have always had such quick refunds and very accommodating people to work with at Trupanion.
Insurer: Trupanion Canada
By: Doug
Lucy and her Liver
fast responses!
Insurer: Trupanion Canada
By: Cathy
Trupanion saved my dog's life
The service was excellent. What sets Trupanion apart from other pet insurers is that they pay the veterinarian directly. This was a lifesaver for my critically ill dog who required 48 hours of hospitalization. If I had to pay the vet first before treatment it would be difficult.
Insurer: Trupanion Canada
By: Anne-Marie